The Security Officer/Security Guard is responsible for observing and reporting activities and incidents at the Glass City Center and after hours at the Huntington Center. The role requires constant alertness and logging of occurrences during shifts. The officer will also handle incoming customer phone calls, report hazardous conditions, and ensure desk coverage until a replacement arrives. The position involves using company policies to resolve customer issues, inputting data into the company computer platform, and maintaining effective communication with staff, customers, and visitors. The officer must also manage physical demands such as frequent sitting, standing, walking, and occasional lifting of up to 25 pounds. Additional responsibilities include keeping the Safety and Security Manager informed of daily activities, maintaining operational and security equipment, and completing required FEMA courses within the first 30 days of hire.