Security - Guest Service
About The Position
PENN Entertainment is seeking talent that believes in having fun within the exciting, fast-paced entertainment industry. The company values diversity and career growth, offering support for team members to expand their possibilities. This role is for a Security - Guest Service position, which is a key part of the company's operations. The position offers a competitive Total Rewards package, including wellness programs, day-one medical coverage, 401(k) matching, and an annual performance bonus. Paid time off is earned based on local policy and tenure. The company operates 43 destinations across North America and is committed to diversity and sustainability for its community, team members, vendors, and the planet.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent
- Effective communication skills (written and verbal)
- Previous customer service experience
- Ability to display professionalism
- Must be able to run on level surfaces, as well as up and down stairs
- Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations
- Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
- Ability to multi-task as required
- Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification
- Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier if driving a company vehicle
Responsibilities
- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
- Patrol parking lots and property.
- Transfer Table Games fills and credits.
- Provide escorts as needed.
- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
- Check and verify valid I.D. using hand-held scanning device.
- Maintain the condition of the I.D. scanning device.
- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
- Perform duties associated with table and slot drops.
- Observe Count Team during the slot drop and transport funds to Count Room.
- Monitor entry and exit from Count and Player Services mantrap as required.
- Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
- Dispatch officers to various assignments and maintain activity logs.
- Report accidents and incidents in both written and verbal form.
- Collect and compile investigation information as needed.
- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
- Testify in court when necessary.
- Meet department uniform, appearance and grooming requirements.
- Keep work areas clean and free of safety hazards, debris and litter.
- Perform all job duties in a safe and responsible manner.
- Must adhere to regulatory, department and company policies.
- Perform other job related and compatible duties as assigned
Benefits
- Competitive Total Rewards package
- Wellness programs designed to support our team members' financial, physical, and mental well-being
- Day-one medical coverage
- 401(k) matching
- Annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
- Career growth support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
