Security Guard

Family & Children's Services•Tulsa, OK

16d

About The Position

As a Hospitality & Safety Specialist, you'll greet and assist clients and visitors, maintain a safe and secure environment, build positive relationships, handle issues and complaints professionally, and serve as a role model for our organization's culture. Your passion for helping others, excellent communication skills, and ability to work independently will be essential in this rewarding and challenging role.

Requirements

Must be a high school graduate or have HS equivalent
1 year experience in customer service, security, or a related field.
Knowledge of Safety and Security Procedures.
Strong Customer Service Skills.
Strong Interpersonal Skills
Ability to solve complex and urgent problems as they arise
Knowledge of Trauma Informed De-escalation Techniques.
Ability to be empathetic towards client and guest concerns.
Ability to Notice Unusual Behaviors, Changes in Environments, and Signs of Tampering or Intrusion.
CLEET Phase 1 and 2 Certification Required.

Nice To Haves

Experience in healthcare or behavioral health setting preferred.

Responsibilities

Greet and assist clients and visitors with a warm, friendly demeanor, providing directions, information, and exceptional customer service.
Maintain a safe and secure environment by assessing potential safety concerns, responding to emergencies, enforcing safety measures, and conducting threat assessments.
Build positive relationships with staff and clients through open communication, empathy, and promoting a sense of community and belonging.
Handle client issues and complaints promptly and professionally, ensuring every person feels heard, understood, and satisfied.
Serve as a role model by exhibiting positive behaviors and encouraging an environment that promotes hope, motivation, and resilience.
Organize and conduct safety training programs for employees.
Implement crisis prevention and management techniques as needed.
Regulate facility entry points, verifying authorization while greeting clients and visitors warmly
Conduct regular rounds to identify safety hazards, unauthorized activity, or potential risks.
Document security concerns, disturbances, and resolutions accurately and promptly.