Security Guard

DRIFTWOOD HOSPITALITY MANAGEMENT•Appleton, WI

21h•Onsite

About The Position

The Security Guard position at the Appleton Hilton involves monitoring and patrolling the hotel property to ensure the safety of guests and employees and to protect all hotel assets. This role requires maintaining a safe and secure environment by performing protective and enforcement functions in a courteous and restrained manner, especially when dealing with emergencies, undesired conduct, disturbances, and threats to life and property. The job is seasonal and requires flexibility in shift days, starting times, and hours worked, as the hotel operates 24 hours a day, 7 days a week. A significant portion of the shift is spent on foot patrol, walking, and climbing stairs within the hotel's interior and perimeter to identify potential security and safety risks. Responsibilities also include coordinating responses to emergency conditions, handling violations of hotel policy, answering security telephone and safety hotline calls, monitoring life safety systems, managing lost and found items, and escorting guests and employees.

Requirements

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
Ability to follow written and or verbal instructions.
Ability to operate a computer, printer, copier, and telephone.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to climb stairs and/or ladders at a rapid pace.
Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Lifting up to 25 pounds.
Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Nice To Haves

High school diploma preferred.
Prior law enforcement or other military experience preferred.

Responsibilities

Monitor and patrol hotel property to ensure the safety of guests and employees.
Protect all hotel assets.
Maintain a safe and secure environment by performing protective and enforcement functions in a courteous and restrained manner.
Cope with emergencies, undesired conduct, disturbances and threats to life and property.
Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Requires verbal communication using pager and two-way radio.
Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems.
Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Receive, record and store lost and found items.
Research and respond to inquirers from guests concerning status of items.
Escort guests and employees as required to parking lots.
Provide escort for employees carrying house banks.
Adhere to all company policies and procedures.
Follow safety and security procedures and rules.
Know department fire prevention and emergency procedures.
Utilize protective equipment.
Report unsafe conditions to management.
Report accidents, injuries, near-misses, property damage or loss to management.
Provide for a safe work environment by following all safety and security procedures and rules.
Maintain a neat, clean and well-groomed appearance.
Assist other Front Desk Personnel when needed.
Perform any related duties as requested by management.