Security Guard

Breckenridge Grand Vacations•Breckenridge, CO

3d•$24 - $28•Onsite

About The Position

At Breckenridge Grand Vacations, we are committed to creating Grand experiences for our Owners, Guests, and each other. As a Security & Safety Officer at the Grand Timber Lodge, you are the silent guardian of that promise, ensuring our property is not just a beautiful destination, but a safe and secure haven. You are more than a uniformed presence; you are a calm leader, a proactive problem-solver, and a trusted source of help when it's needed most. You’ll be the steadfast point of contact for any escalated situation, from guest disputes to emergency response, using empathy and sharp critical thinking to resolve issues and uphold our renowned hospitality standards. Here at BGV, we believe in fostering a culture of safety and respect, whether we're patrolling the grounds, collaborating across departments, or giving back to our community through BGV Gives and our sustainability initiatives. If you are vigilant, empowered to take ownership, and passionate about protecting the well-being of others, you’ll thrive in our OneBGV culture, where every day is an opportunity to provide peace of mind and ensure the smiles continue, both on and off the slopes of beautiful Breckenridge.

Requirements

High school diploma or equivalent.
Minimum of six months of experience in security, safety, emergency response, or a related customer-facing role.
Ability to obtain and maintain Company First Responder certification within 90 days of employment.
Proficiency in basic computer skills, including Microsoft Office (Word, Excel, Outlook).
Strong ability to speak, read, write, and interpret in English.
Proven ability to remain calm and empathetic in high-stress or challenging situations.
Excellent interpersonal and conflict resolution skills.
Capacity to stand and walk for the majority of an 8-hour shift.
Ability to lift 50 pounds and perform physical tasks such as stooping, kneeling, crouching, and climbing.
Willingness to work outdoors in various weather conditions.
Flexibility to work nights, weekends, and holidays as required by the role.
Must pass a background check.

Nice To Haves

Associate’s degree (A.A.) or equivalent from a two-year college or technical school.
Current First Aid, CPR, or First Responder certification.
1+ years of experience in a security or safety role within a hotel, resort, or hospitality environment.
Previous experience with incident reporting and log-keeping software.
Demonstrated knowledge of basic protective and security practices.
Familiarity with the local area (Breckenridge) and its emergency services.
Experience in de-escalating guest disputes and providing exceptional customer service in a resort setting.

Responsibilities

Patrol and secure the interior and exterior of the property and grounds on a regular basis.
Ensure the safety and security of all guests, owners, and staff.
Handle all escalated guest disputes, complaints, and incidents with professionalism and empathy.
Respond promptly and effectively to medical and fire emergencies on property, involving proper authorities as needed.
Complete detailed nightly patrol logs and submit them to the appropriate parties.
Monitor parking areas to ensure only authorized guests and owners are using the facilities.
Address basic late-night mechanical issues such as tripped breakers, water leaks, and unit fire alarms.
Perform building “fire walks” for life safety verification if the fire alarm system goes offline.
Assist in evacuating guests and owners during emergency situations.
Uphold all company Hospitality Standards, Core Standards, policies, and procedures.
Act as the “End of the Line” to resolve situations without passing them along, following up until the issue is closed.
Respond promptly to all email and voicemail correspondence.
Maintain a positive and cooperative relationship with all departments and contacts.
Adhere to company appearance standards, including wearing the proper uniform and name badge.
Attend and participate in required company-wide training sessions and department meetings.
Participate in the Crisis Management Team (CMT) and perform all expected functions during a crisis.

Benefits

Health, vision, and dental insurance plans
Company-paid life insurance coverage
Voluntary Life and Accidental Death/Dismemberment Insurance
HSA and FSA-Dependent Care Accounts
Retirement plan
Generous paid time off (PTO) and sick leave to support work-life balance
Volunteer Time Off - Paid opportunities to give back to Summit County
Bereavement leave
Biannual bonuses
Tuition Reimbursement Program
Employee Wellness programs to support physical and mental health
Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program