Security Guard

Margaritaville Lake Resort Lake of the Ozarks•Osage Beach, MO

1d•Onsite

About The Position

The team at Margaritaville Lake Resort aims to create fun and escapism for guests, ensuring their safety with the Security Team. This full-time position offers good pay, extensive benefits, and a family atmosphere. The resort is looking for a team member with strong communication and problem-solving skills. A Security Officer will monitor and patrol the hotel property to ensure the safety of guests and employees and protect all hotel assets. The role involves maintaining a safe and secure environment by performing protective and enforcement functions courteously and calmly, especially when dealing with emergencies, undesired conduct, disturbances, and threats to life and property.

Requirements

Must be at least 18 years of age.
Must possess excellent hospitality and communication skills.
Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
Must have at least 6 months of experience in the security field.
Must have current or be willing to obtain First Aid Certification.
Must demonstrate comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to scrupulously follow all Driftwood and hotel policies and procedures.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself, acts and dresses professionally at all times.
Understands and communicates the Margaritaville Lake Resort Mission.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Must have or be willing to obtain a Missouri Class E driver’s license.
All team members must maintain a neat, clean and well-groomed appearance.
Must have good computer skills.

Nice To Haves

High school education and relevant training and experience preferred.

Responsibilities

Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
Answer security telephone and respond in a timely manner based on priority.
Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Receive, record and store lost and found items. Research and respond to inquirers from guests concerning status of items.
Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
Adhere to all company policies and procedures.
Follow safety and security procedures and rules.
Know department fire prevention and emergency procedures.
Utilize protective equipment correctly, as needed.
Report unsafe conditions to management.
Report accidents, injuries, near-misses, property damage or loss to management.
Provide for a safe work environment by following all safety and security procedures and rules.
Perform any other duties as requested by management.