Security Guard - Hilton Norfolk The Main

Goldkey•Norfolk, VA

24d

About The Position

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety & security of the hotel's assets, guests, and Associates.

Requirements

Valid CPR/First Aid Certification required. Must be maintained and provided to HR annually.
Valid vehicle operator's permit to drive security vehicle.
Must possess excellent English verbal and written communication skills
Must possess superior customer service skills
Ability to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.

Nice To Haves

Experience in Security/Loss Prevention preferred

Responsibilities

Patrol all areas of the hotel property including outside parking lots.
Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary
Document a concise security report on a daily log including incidents of theft, accidents and safety violations
Complete the necessary security forms to document losses of property or personal injury to guest or employee
Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed
Conduct investigations of security incidents
Enforce the `No Solicitation Policy' of the hotel
Maintain security of hotel key system; issue and receive keys
Escort and witness cash handling as needed
Assist in shipping and receiving operations
Perform first aid & CPR in emergency situations as needed.
Respond quickly & calmly to emergency situations.
Remain professional & composed during stressful situations always treating guests respectfully with a high level of customer service.
Successfully complete all other duties as assigned.