Security Guard

Family & Children's Service • Tulsa, OK

80d

About The Position

As a Hospitality & Safety Specialist, you'll greet and assist clients and visitors, maintain a safe and secure environment, build positive relationships, handle issues and complaints professionally, and serve as a role model for our organization's culture. Your passion for helping others, excellent communication skills, and ability to work independently will be essential in this rewarding and challenging role.

Requirements

• Must be a high school graduate or have HS equivalent.
• The candidate must possess a Phase I & II CLEET unarmed card or be willing to obtain it within 90 days of the hire date.
• 1 year experience in customer service, security, or a related field.
• Experience in healthcare or behavioral health setting preferred.

Responsibilities

• Greet and assist clients and visitors with a warm, friendly demeanor, providing directions, information, and exceptional customer service.
• Maintain a safe and secure environment by assessing potential safety concerns, responding to emergencies, enforcing safety measures, and conducting threat assessments.
• Build positive relationships with staff and clients through open communication, empathy, and promoting a sense of community and belonging.
• Handle client issues and complaints promptly and professionally, ensuring every person feels heard, understood, and satisfied.
• Serve as a role model by exhibiting positive behaviors and encouraging an environment that promotes hope, motivation, and resilience.
• Organize and conduct safety training programs for employees.
• Implement crisis prevention and management techniques as needed.

What This Job Offers

• Industry: Social Assistance
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees