Security Guard

Hotel Valencia Santana Row • San Jose, CA

383d • $44,408 - $44,408

About The Position

The Security Guard at Hotel Valencia Santana Row is responsible for ensuring the safety and compliance of hotel guests and staff with hotel policies. This role primarily involves overnight and weekend shifts, focusing on maintaining a secure environment and providing excellent guest relations.

Requirements

• Customer service experience
• Hotel experience preferred
• Food Handler Certification
• Effective communication skills
• Ability to work productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Ability to defuse upset guests

Responsibilities

• Contribute positively to the team within the department
• Prepare for any and all guest requests
• Participate in on-going training
• Assess each call situation to determine best course of action
• Ensure compliance with emergency, security, safety and loss prevention policies and procedures
• Practice positive guest relations
• Handle confrontations with guests in a professional manner without the use of physical force
• Tour the hotel to prevent and discover activity in violation of criminal, fire or safety codes, and report dangerous conditions
• Respond to emergency calls and complaints, taking necessary action
• Handle on-scene emergency situations until relieved by a higher authority
• Notify the police/Fire department and prepare necessary reports
• Check guest identification to ensure patrons in the bar area are over 21 years of age
• Deliver overnight premade room service items and close check accordingly in POS system
• Maintain current CA Food Handler card
• Use Paycom or payroll log in system proficiently and ensure timecards are correct for each payroll period
• Read and update documents including hotel policy, health benefits, and other pertinent work-related information
• Perform any other reasonable tasks as assigned by supervisor
• Adhere to new COVID-19 sanitation/cleanliness standards and safe practices
• Comply with Valencia Hotel Group standards and regulations to encourage safe and efficient hotel operations
• Maintain regular attendance in compliance with Valencia Hotel Group standards as required by scheduling

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Paid Time Off
• Paid Community Service Days

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed