Security Guard operations manager- Arizona

Advanced Professional Security•Phoenix, AZ

21d

About The Position

Advanced Professional Security is seeking a highly motivated and experienced Security Guard Operations Manager to oversee our security staff and ensure the smooth operation of our security services. The ideal candidate will be tech-savvy, with excellent organizational and communication skills, capable of managing staff, scheduling, and client relations efficiently.

Requirements

Proven experience in all aspects of security operations, including standing guard, vehicle patrols, scheduling, training, and customer service.
Strong leadership skills with the ability to inspire and empower team members.
Excellent communication and interpersonal skills.
High energy and a passion for driving business growth.
Ability to thrive in a fast-paced, challenging environment.
Proven experience in a security management or similar role.
Strong knowledge of security procedures and protocols.
Proficiency in using TrackTik and other scheduling or security management software.
Excellent organizational and time-management skills.
Strong leadership and communication abilities.
Ability to handle high-stress situations and make sound decisions quickly.
Tech-savvy with the ability to learn and adapt to new technologies.
High school diploma or equivalent required; college degree preferred.
Minimum of 3-5 years of experience in security management.
Experience in staff supervision, scheduling, and client relations.

Responsibilities

Staff Management
Supervise and manage security guard staff, ensuring compliance with company policies and procedures.
Facilitate hiring processes for new guards, ensuring open availability for all shifts.
Maintain staffing levels to ensure coverage of all posts using flex guard staff as needed.
Manage and approve time cards for security staff.
Scheduling Oversight
Oversee and manage scheduling using TrackTik software.
Ensure all shifts are adequately covered and manage any scheduling conflicts or changes.
Coordinate with flex guards to fill gaps in the schedule.
Training Initiatives
Facilitate ongoing training and development programs for security staff.
Ensure all staff are up-to-date with required certifications and training.
Client Communication
Act as the primary point of contact for clients regarding staff performance and service quality.
Address and resolve client concerns promptly and professionally.
Regularly communicate with clients to ensure their security needs are met.
Technology Utilization
Use a variety of technologies and software, including TrackTik, to manage operations efficiently.
Ensure staff are trained in the use of relevant technologies and systems.