Security Guard I - Variable Shifts - Security

NYU Langone Health•Patchogue, NY

4h•Onsite

About The Position

The Security Guard I will patrol Hospital buildings and grounds, holding post on an assigned shift to protect patients, visitors, volunteers, employees, and property. This role involves responding to Hospital emergencies and providing staff support for access control and special activities as required.

Requirements

High School Diploma or the equivalent
Current and valid NYS Security Guard License
Current and valid Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification (Must be obtained within 90 days of Hire date)
Current and valid Crisis Prevention/Intervention (CPI) certification (Must be obtained within 90 days of Hire date)
Strong communication (both oral and written), interpersonal, and customer service skills.

Responsibilities

Performs other duties as assigned
Greets patients, visitors, and employees and responds to inquiries in a courteous and prompt manner. Identify self by name clearly and concisely, if requested. Provide directions to visitors as needed. Refer matters outside the scope of own duties to appropriate other, keeping patients and others informed as needed.
Protect and safeguard various hospital properties and installations, as assigned. Patrol surrounding areas to ensure orderliness of the environment i.e., lock and/or open doors, secure restricted areas, check fire hoses, stairwells, etc. in accordance with procedure. Operate and/or monitor various security systems (alarms, TV surveillance, access control, digital recording, photo processing, CCTV). Maintains the Identification Card system and distribution process, updating existing employee access levels. Provide security escorts as directed (i.e., a safe corridor to parking garages).
Observe visitors to hospital, answer questions, and investigate reported losses, suspicious and/or unusual situations in a courteous efficient manner. Escort unruly or unauthorized personnel from hospital premises in a tactful and professional manner. May require restraining skills to appropriately subdue violators and/or emotionally disturbed individuals. Prepare and submit appropriate incident reports to supervisor.
Explain hospital security policies and procedures to visitors, staff, etc., as necessary. Assist other departments in controlling visitor traffic as required. Maintain hospital package control policy in accordance with established procedure.
Respond promptly to fire alarms, and other emergencies using established communication systems in accordance with established procedure. Unlock doors, direct immediate and affected population to a safe area, assist fire brigade or appropriate other in a timely and efficient manner.
Detain law violators and represent the hospital in legal cases as necessary. May be required to testify as complainant for the hospital on related cases. Prepare appropriate legal documents on such cases. Direct traffic, guard celebrities, and official police ceremonies, etc. as assigned. May drive hospital vehicles.
Stays highly visible as a deterrence to crime.
Patrols assigned areas of the facility and grounds on foot.
Verbally confronts/questions any unauthorized individuals on Hospital grounds.
Responds to all calls regarding security related issues.
Responds to all security incidents and potential security incidents as notified by hospital personnel.
Take control of all security incidents and potential security incidents as needed bring them to a safe and rapid conclusion.
Direct and monitors vehicle traffic in and around the hospital to maintain a safe environment.
Maintains traffic control when needed during emergency situations to allow for emergency vehicles to enter and egress the grounds.
Directs employees, patients, and visitors to all appropriate areas of the hospital.
Assists patients with special needs to enter or egress the facility as needed.
Escorts employees, patients, and visitors to the hospital parking lot when requested.
Directs patients and visitors to waiting areas of the hospital to prevent blocking open areas and hallways.
Take the initiative and corrects safety issues as discovered to prevent potential injury and communicate it to Security Manager.
Performs related general office and record keeping tasks including daily log, incident reports, missing property, and other reports requested by the Security Manager.