Security Guard Ambassador for Member Service Patrol and Loss Prevention

Mental Health America Of Los Angeles • Lancaster, CA

418d • $49,920 - $49,920

About The Position

The Security Guard Ambassador for Member Service Patrol and Loss Prevention at Mental Health America of Los Angeles (MHALA) is responsible for ensuring the safety of employees, members, and visitors within the organization. This role involves collaborating with staff to create a welcoming environment, securing facilities, and responding to emergencies. The position emphasizes a commitment to mental health advocacy and support, reflecting MHALA's mission to provide comprehensive services to individuals in need.

Requirements

• California Certified Basic Security Guard Card required.
• A minimum of one year of previous experience as a security guard preferred.
• Knowledge and ability to apply de-escalation techniques and strategies.
• Experience working with individuals experiencing mental and physical health issues.
• Ability to work well with people with mental disabilities.
• Basic knowledge of computer applications such as Microsoft Word, Excel, and Outlook.
• Ability to manage through building relationships, clarifying expectations, and demonstrating respect.
• Flexible work schedule to include some evenings or weekends, and on-call cell phone services when necessary.
• Driving with a current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, and the ability to be insured by MHA liability insurance are conditions of employment.
• TB clearance and yearly re-testing are conditions of employment.

Responsibilities

• Work collaboratively with all MHALA staff to ensure the safety of employees, members, and visitors.
• Create a welcoming environment for members, visitors, and staff by offering information and a basic orientation to services.
• Secure the drop-in center and waiting areas for members.
• Surveil the perimeter of MHALA sites and parking lot areas.
• Maintain a constant awareness of premises to prevent possible undesirable incidents.
• Call police or fire departments in cases of emergency and meet First Responders to direct them to the source of the problem.
• Complete incident reports as required.
• Collaborate with service staff in addressing serious needs that arise outside the building involving members.
• Check and respond to emails daily.
• Drive to and patrol other MHALA sites as required.
• Provide support to the MHALA Facilities Manager and Accounting Department as needed.
• Participate in team meetings, staff meetings, community meetings, and day-to-day operations of the program as needed.
• Attend ongoing training for professional growth and to effectively meet the needs of members.

Benefits

• Paid time off
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Master's degree