Security Greeter
About The Position
Greets all Guests or Team Members entering the casino with a friendly, upbeat, and professional attitude. Answers Guests’ questions and directs them to the appropriate person or location. Acts as an ambassador and communicates important information about the casino including promotions, events, club benefits, all gaming area locations, restaurants, and VOC information. Informs Guests that alcohol cannot enter and/or exit the Casino and Resort. Notifies Security of any Guest who appears to be intoxicated and attempts to leave without a sober companion. Notifies Security of any Guest bringing in a suspicious object. Notifies Security of any Guest acting suspiciously. Checks identification of patrons for age requirement for gaming and alcohol purchase. Ensures that a clean, safe, hazard-free work environment is maintained. Adheres to all company and department policies, procedures, and standard operating guidelines. Performs other duties as assigned. Does not provide supervisions to other team members. San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!
Requirements
- High school diploma or general education degree (GED).
- California Responsible Beverage Service Training required upon hire.
- Must be age 21 years of age or older.
- Must have the ability to communicate clearly, effectively, and professionally in the English language, including the ability to write reports that can be understood by the CEO, COO, General Manager, Tribal Council, legal staff, court officers, and law enforcement.
- Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
- Ability to multitask and work well under stress.
- Must be a self-starter and able to adjust to change.
- Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.
Nice To Haves
- 1 to 3 years of related experience preferred.
Responsibilities
- Greets all Guests or Team Members entering the casino with a friendly, upbeat, and professional attitude.
- Answers Guests’ questions and directs them to the appropriate person or location.
- Acts as an ambassador and communicates important information about the casino including promotions, events, club benefits, all gaming area locations, restaurants, and VOC information.
- Informs Guests that alcohol cannot enter and/or exit the Casino and Resort.
- Notifies Security of any Guest who appears to be intoxicated and attempts to leave without a sober companion.
- Notifies Security of any Guest bringing in a suspicious object.
- Notifies Security of any Guest acting suspiciously.
- Checks identification of patrons for age requirement for gaming and alcohol purchase.
- Ensures that a clean, safe, hazard-free work environment is maintained.
- Adheres to all company and department policies, procedures, and standard operating guidelines.
- Performs other duties as assigned.
- Does not provide supervisions to other team members.
Benefits
- Retirement 401(k) with company match
- Medical, Dental, Vision Benefits (80% paid by Viejas)
- Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
- Accident, Critical Illness & Disability Insurance Available
- Employee Assistance Program
- Bonus Eligibility for all Team Members
- $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
- Unlimited Chiropractor Benefit with $10 co-pay
- Gym Membership Reimbursement
- Viejas Pit Stop Fuel Discount
- And, much more! Benefits vary for PT and FT employment
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
