Security/ Front Desk Agent | Homestead Hampton Inn

SHANER • Homestead, FL

1d

About The Position

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Patrol premises inside and out to deter and detect suspicious activities. Assist the front desk with guest request.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.

Nice To Haves

• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide information and services to any guest or visitor in a friendly, professional manner
• Patrol premises inside and out to deter and detect suspicious activities
• Assist the front desk with guest request
• Handle guest complaints ensuring guest satisfaction
• Process all check-ins and check-outs according to established hotel requirements
• Adhere to payment, cash handling and credit policies/procedures
• Generate, print, and distribute daily reports to designated departments/personnel
• Resolve discrepancies on the room status report with Housekeeping
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees