Security Field Service Specialist - Full Time , Days

Texas Health Resources • Dallas, TX

2d • Onsite

About The Position

Security Field Service Specialist- Full Time/ Days
Bring your passion to Texas Health so we are Better + Together
Work location: Texas Health Dallas: 8200 Walnut Hill Lane Dallas, Texas 75231
Will require local traveling to Dallas, Rockwall, Kaufman, Plano, Allen, Frisco, Denton, and other East side locations to include Texas Health Physicians Group sites, Breeze Urgent Care sites, etc.
Work hours: Full Time (40 Hour) Day Shift; Monday through Friday
Shifts between the hours of 7A-8P
On call for nights and weekends (secondary or primary to be determined)
Department Highlights:
Team based environment
Workplace culture 2nd to none
Opportunities to advance

Here’s What You Need
Education
High School Diploma or equivalent required
Experience
5 years’ experience in a security system related technical support or customer service role with various outsourcing and services offerings, pricing and delivery structures required
Licenses and Certifications
Other Application certification or proficiency when applicable required upon hire
DL- Drivers License (must have a valid driver’s license) upon hire required
What You Will Do
Provides timely in-person and virtual customer assistance for physical security hardware and software. Responds to customer requests for technical support for customers' hardware, networks, and applications at applicable work-sites. Accurately log all customer interactions in the ITS ticketing system. Independently identifies, analyzes, troubleshoots, documents, and replicates customer problems applying technical solutions or workarounds; escalate complex issues in accordance with documented escalation procedures, if unable to resolve
Customer Relationship Management - Demonstrates exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Build and maintain key customer relationships with customers through timely and effective resolution.
Process and Performance Improvement - Utilizes processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable. Looks for ways to improve personal, team, and departmental performance. Adheres to Asset Management processes for asset inventory Lifecycle Management. Identify trends in delivery of service, and identify opportunities for improvement.
Leadership - Facilitates communication, work assignments, process adherence, and training to other field techs. Demonstrates agility in work execution and oversight. Easily adapt to change and serves as a role model to new field service staff in a dynamic work environment.
Planning and Administration - Performs administrative duties and participates in special projects as assigned.
Additional perks of being a Texas Health Security Field Service Specialist:
Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health a great place to work.
A supportive, team environment with outstanding opportunities for growth.
Entity Highlights:
At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.
Our award-winning culture is a tribute to our amazing employees. We’re thrilled to be a 2023 FORTUNE Magazine’s “100 Best Companies to Work For®” for the 9th year in a row!
We strive to create an atmosphere of respect, integrity, compassion and excellence for all. We’re committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Join us and do your life’s best work here!
If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!
Learn more about our culture, benefits, and recent awards
Do you still have questions or concerns? Feel free to email your questions to [email protected]. #LI-TC2

Requirements

• High School Diploma or equivalent required
• 5 years’ experience in a security system related technical support or customer service role with various outsourcing and services offerings, pricing and delivery structures required
• Other Application certification or proficiency when applicable required upon hire
• DL- Drivers License (must have a valid driver’s license) upon hire required

Responsibilities

• Provides timely in-person and virtual customer assistance for physical security hardware and software.
• Responds to customer requests for technical support for customers' hardware, networks, and applications at applicable work-sites.
• Accurately log all customer interactions in the ITS ticketing system.
• Independently identifies, analyzes, troubleshoots, documents, and replicates customer problems applying technical solutions or workarounds; escalate complex issues in accordance with documented escalation procedures, if unable to resolve
• Demonstrates exceptional customer service by seeking opportunities to give educational feedback while assisting customers.
• Build and maintain key customer relationships with customers through timely and effective resolution.
• Utilizes processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable.
• Looks for ways to improve personal, team, and departmental performance.
• Adheres to Asset Management processes for asset inventory Lifecycle Management.
• Identify trends in delivery of service, and identify opportunities for improvement.
• Facilitates communication, work assignments, process adherence, and training to other field techs.
• Demonstrates agility in work execution and oversight.
• Easily adapt to change and serves as a role model to new field service staff in a dynamic work environment.
• Performs administrative duties and participates in special projects as assigned.

Benefits

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees