Security Engineer II, Customer Service Security Response Opererations (CSSRO)

Amazon-posted about 1 year ago
Full-time • Mid Level
Dallas, TX
10,001+ employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The Security Engineer II role in Customer Service Security Response Operations (CSSRO) at Amazon is a front-line position focused on protecting customer data and interests from technical and malicious threats. This role involves addressing complex security challenges, incident response, and developing robust security solutions to maintain customer trust. The position requires a blend of technical expertise in security engineering and architecture, along with strong analytical skills to investigate security issues and new threat scenarios.

  • Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information.
  • Respond to Incidents in a timely manner, providing leadership & guidance to all security analysts.
  • Conduct deep-dive investigations into threat and fraud abuse reports and detections.
  • Influence service teams across Amazon to develop systems and processes with security best practices.
  • Attend internal and external training regarding security engineering and response.
  • Find opportunities to improve from large-scale security incident investigations.
  • Participate in or lead post-mortem analyses.
  • Design & Build security-related services for internal customers.
  • Develop and mentor other security engineers, analysts, investigators, and software developers.
  • Bachelor's degree in Computer Science, Engineering, or related discipline, or equivalent experience.
  • 5+ years of work in related technical roles (such as threat hunting, threat intelligence, security data analysis, etc.).
  • 3+ years of experience with cloud technologies (AWS preferred, Azure, Google Cloud, etc.).
  • 3+ years of experience using data analysis tools and technologies, such as SQL, Jupyter, R, Python.
  • 3+ years of experience with incident handling/response, active attacks/live scenarios/applied computer security.
  • Master's degree in mathematics, computer science, or related engineering disciplines.
  • Extensive knowledge of computing security issues and threat vectors.
  • Experience with security architecture, system architecture, threat modeling, reverse engineering, malware analysis, adversary methodologies, and/or threat intelligence.
  • Excellent written, communication, and organizational skills.
  • Experience with cross-organizational collaboration and creation of remediation plans.
  • Work-life balance with flexibility in working culture.
  • Opportunities for continuous learning and career growth.
  • Diverse and inclusive workplace culture.
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