SECURITY EMERGENCY RESPONSE SUPERVISOR

Golden Entertainment-posted 10 months ago
Full-time
Las Vegas, NV
5,001-10,000 employees
Accommodation
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Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Security Emergency Response department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

  • Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
  • Review all documentation generated by shift to include, but not limited to Daily Activity Reports and Incident Reports
  • Perform, as necessary, all duties required of Security ERT Officers
  • Provide protection for guests and team members
  • Provide overall protection of company assets
  • Guard transfers of moneys and tokens on the casino floor as well as the physical transportation of hopper fills, chip fills and credits
  • Interact with guests and employees in a professional manner
  • Interact with local law enforcement and emergency medical services as required
  • Approve completed Incident Reports
  • Identify and respond to emergency situations including in-progress acts of violence, crisis, weapons incidents, explosive incidents, natural disasters, and a wide range of issues posing a hazard to lives and/or property using the appropriate escalation of force up to and including armed response by following established protocols
  • Assist in providing backup to the Security team on calls that have a potential to escalate to violence
  • Assist in emergency situations by securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, summon emergency responders to the incident, and initiate and conduct evacuation procedures
  • Render appropriate first aid to injured persons
  • Maintain proficiency in the use of all assigned protective equipment, restraint devices, and weapons
  • Work well with other departments and management as necessary
  • Perform all duties in accordance with Golden Entertainment Security Department policies and procedures
  • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
  • Perform all other security, training or administrative duties as assigned
  • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
  • Minimum 3 years as a law enforcement officer or; 3 years armed security within Golden Entertainment, or 3 years armed security outside of Golden Entertainment or; or 4 years of service as a military police officer or; or in a related combat MOS that demonstrated practices, techniques, and judicious use of force, to include firearms
  • Required to complete pre-employment firearms qualifications
  • Proven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patrons
  • Ability to respond to direction and/or orders from supervisory personnel, especially in the context of an active shooter, assault, or other similar situations
  • Proven experience providing high level of guest service
  • Excellent guest service skills
  • Working knowledge of Microsoft operating system and applications preferred
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals and ability to write routine reports and correspondence
  • Able to attend and successfully complete all quarterly firearms training and annual security recertification training
  • Compliance with all mandatory training courses and certifications on an annual basis
  • Must be able and willing to successfully complete Title 31 annual training
  • Must be at least 21 years of age
  • High School Diploma or equivalent
  • Must be able to communicate effectively in English, both written and verbal
  • Obtain and maintain all work cards as required by the company
  • Verify right to work in the United States
  • Nevada Gaming work card
  • Alcohol Awareness work card
  • Valid Drivers License
  • 10 Year DMV History Report
  • CPR & First Aid certification
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