Caesars Entertainment-posted 3 months ago
$19 - $23/Yr
Full-time • Entry Level
Baltimore, MD
5,001-10,000 employees
Accommodation

Step into a pivotal role that blends leadership with hands-on security expertise. As a Security Dual Rate Supervisor, you'll seamlessly transition between acting as a Security Officer and stepping up as a Security Supervisor-based on departmental staffing needs and operational priorities. This exciting opportunity typically includes at least two days per week in a supervisory capacity, guiding your team and ensuring top-notch security standards, while spending three days per week in a Security Officer role, actively contributing to the safety and integrity of the property.

  • Work primarily in Parking Garage.
  • Assist Shift Manager in accomplishing departmental goals and objectives.
  • Coordinate all Security activity on an assigned shift.
  • Monitor incident reports ensuring accuracy and efficiency; initiate investigatory process when appropriate.
  • Appear in Court as needed.
  • Prepare work schedules and special details pertaining to shift.
  • Be personally responsible for all compliance matters pertaining to Security.
  • Train and coordinate staff to ensure compliance on all related policies.
  • Perform duties as assigned.
  • Act as a role model and present oneself as a credit to Harrah's and encourage others to do the same.
  • Adhere to all department/company policies and procedures.
  • Strive to offer warm and welcoming service to every customer; responsible for the safety and well-being of guests and fellow employees.
  • Check IDs and ensure all guests are at least 21 years of age to enter the casino.
  • Observe and report disruptive or intoxicated persons.
  • Provide guidance and offer general escort services, Security Dispatch, and security podiums.
  • Patrol all sections of the property to identify safety hazards and breaks in security.
  • Interview, investigate and document all applicable incidents in accordance with company policy.
  • Protect company assets by adhering to Illinois gaming regulations.
  • Verify jackpot payouts.
  • Observe money and chip transfers throughout the property.
  • Provide medical attention in emergencies to guests.
  • Effectively communicate over the dispatch radio.
  • Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
  • Maintain an upbeat demeanor in all interactions as well as maintain composure in handling difficult interactions.
  • Complete all other duties as assigned.
  • 21 years of age or older required.
  • High school diploma or equivalent required.
  • Valid driver's license required to drive a security vehicle on the property when needed.
  • Prefer individuals with two years of police, military, or casino security experience.
  • Must possess good oral and written communication skills, along with a good working knowledge of basic computer programs.
  • Must be able to listen and respond to visual and aural cues.
  • Must be able to get along with co-workers and work as a team.
  • Must be able to respond calmly and make rational decisions when handling customer needs and concerns.
  • Must present a well-groomed appearance.
  • Must possess excellent customer service skills.
  • Good oral and written communication skills, including tact when dealing with difficult customers; must be fluent and literate in English.
  • Must be able to work a flexible schedule to include nights, holidays, and weekends.
  • $19.00 per hour (Security Officer)
  • $23.00 per hour (Supervisor)
  • Bi-Weekly Pay Dates
  • Paid Time Off
  • 401(k)
  • Medical, Dental, Vision, Life & Disability Insurance
  • Holiday Pay
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