Security Dispatcher - Full Time (Day Shift)

Oaklawn•Hot Springs, AR

About The Position

The Security Dispatcher is responsible for coordinating all security communications and response activities across the property. This role serves as the central command point for security operations, ensuring timely and accurate communication between security officers, surveillance, emergency services, and other departments to maintain a safe, secure, and compliant environment. Ensures compliance with operational procedures for activities such as guest service standards, fire prevention, emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel inside and outside the facility, and responding to accidents and criminal acts inside and outside the facility.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent
Prior experience in dispatch, security, law enforcement, or customer service preferred
Strong communication and multitasking skills
Ability to remain calm and make decisions under pressure
Basic computer proficiency
Casino or hospitality experience
Knowledge of gaming regulations and compliance requirements
Experience with radio systems, CAD systems, or incident management software
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in in English may also be required.

Responsibilities

Operate multi-line radios, telephones, and communication systems efficiently and professionally
Dispatch security officers to incidents, emergencies, and service calls throughout the property
Maintain constant communication with Security, Surveillance, and key departments
Prioritize calls based on urgency and risk
Receive, log, and track all security-related incidents and requests for service
Coordinate emergency response (medical, fire, law enforcement) as needed
Provide real-time updates to Security leadership and Surveillance
Monitor alarms, access control systems, and emergency notifications.
Accurately document all incidents, calls, and dispatch activity in logs and systems
Maintain vendor logs, collect IDs, contact information ensuring all vendors are signed into property. Will have to notify other departments when vendors arrive when escort is needed
Maintain detailed records for regulatory and internal compliance
Assist with report follow-ups and data tracking
Monitor CCTV systems (as applicable) and report suspicious activity
Track officer locations and assignments to ensure coverage
Support investigations by providing logs and communication records
Respond professionally to internal and external inquiries
Provide assistance to guests and team members when needed
Maintain a calm and composed demeanor during high-pressure situations
Ensures compliance with all regulatory controls
Ensures the enforcement of state casino laws including (but not limited to) the identification and removal of underage persons from the casino floor.
Respond to all security calls and alarms in a timely manner.
Operate communication equipment properly, safely and according to company policy and procedure
Knowledgeable of and consistently follow Oaklawn policies and procedures as well as appropriate local, state and federal regulations
Communicate effectively with all levels of the Oaklawn team members and guests.
Other duties and responsibilities as assigned