Security Dispatcher

Health & Hospital • Indianapolis, IN

82d

About The Position

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. The Security Dispatcher receives incoming calls and messages regarding security or related issues, and promptly relays information to appropriate security staff members.

Requirements

• High school diploma or equivalent (GED)
• Six months of dispatcher or call center experience strongly preferred
• New hires after June 1, 2021 must complete the Eskenazi Health Communication Training Officer (CTO) Program within 122 days of hire date

Responsibilities

• Receives incoming calls and messages regarding security or related issues
• Promptly relays information to appropriate security staff members
• Monitors various surveillance devices and reports malfunctions to Security I.T.
• Answers telephones/radios, relays messages to staff
• Communicates with staff, visitors, and patients via an intercom system with professionalism and tact
• Maintains appropriate logs/records of all incoming/outgoing radio traffic, telephone calls, all incidents by case number, and locations of security staff
• Completes written reports regarding security transactions/activities and safety conditions
• Communicates with Indiana University Police and City Police Department to request assistance as necessary
• Reports unusual conditions or malfunctions to appropriate supervisory personnel
• Communicates with floor officers to give direction and information
• Constantly observes and remains alert in preparation for calls about security problems
• Maintains age specific and job specific competencies as described according to department/area/unit specific competencies

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees