Security Dispatcher (Operations)

Phoenix Protective Corporation • Spokane Valley, WA

384d • $37,440 - $45,760

About The Position

The Security Dispatcher position at Phoenix Protective Corporation (PPC) involves managing communications and coordination for security operations. This role is essential for ensuring that security officers are on-site as scheduled, responding to alarms, and maintaining effective communication with both officers and local law enforcement. The position offers opportunities for career growth and stability within a supportive team environment.

Requirements

• Able to multi-task and think on your feet in stressful situations
• Able to deal with all levels of personnel and the general public in a professional and effective manner
• Mental alertness and attention to detail required while being able to prioritize and follow-up on tasks
• Excellent computer skills including Outlook, Word, and Excel
• Able to obtain a Washington State Security License
• Able to maintain confidentiality & discretion
• High School Diploma

Nice To Haves

• Previous dispatch or similar experience preferred
• Multi-line phone experience preferred and/or excellent phone etiquette
• Military, Law Enforcement, or Security experience a plus

Responsibilities

• Ensure all officers are on site as scheduled and contact & assign replacement officers for call offs
• Maintain all communications between officers and supervisors in the field
• Designate and assign response to alarm calls
• Maintain a daily log of all incoming/outgoing calls and all activities during shift
• Enter and update schedules utilizing Excel & Winteam software
• Review field reports for grammar and spelling and submit to clients
• Organize and maintain department forms and files
• Prepare and maintain weekly and monthly department reports

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• 401(k) with company matching
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED