Security Dispatcher - Day Shift

Allied Universal Security-posted 12 months ago
Full-time • Entry Level
Richardson, TX
5,001-10,000 employees
Administrative and Support Services
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Elevate your security career with Allied Universal Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our diverse, inclusive, and innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

  • Manage and update documentation for work order requests, ensuring all details are accurate and ready for payroll and billing
  • Coordinate work order adjustments with Operations Managers, Off-Duty Officers, and Subcontractors to address service changes
  • Serve as the main point of contact for Clients, Operations Management, Off-Duty Officers, and Subcontractors, resolving issues with scheduling, training, billing, and payroll
  • Respond to emergency security requests via phone and email, dispatching unarmed, armed, or law enforcement officers as needed across the country
  • Maintain company standards for financial performance through profit margins and accurate billing rates
  • Review client contracts and requirements to ensure services meet expectations and follow guidelines
  • Perform additional tasks and responsibilities of a similar nature as needed to support office operations and company objectives
  • High School diploma or equivalent
  • A minimum of two (2) years of consecutive experience in customer service, call center, security, military, dispatch, scheduling, administrative role, or equivalent experience
  • Proficient in the basics of Microsoft Teams, Outlook, and Excel
  • Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, and averages
  • Minimum of one year in an emergency response or dispatch role
  • Minimum of one year working in a ticketing system
  • Knowledge of security or law enforcement industry
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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