SECURITY DISPATCH OFFICER

Golden Entertainment • Las Vegas, NV

88d

About The Position

The Security Dispatch Officer is responsible for the successful security surveillance review, communication, and deployment of security officers as necessary to respond to calls for aid and/or other assistance during the course of a normal shift. This role involves reviewing and recording footage requests, monitoring surveillance cameras, and ensuring compliance with gaming laws and company policies.

Requirements

• At least one year of casino security, law enforcement, surveillance, military or EMT experience.
• Experience with or ability to read and understand all tabular status display monitors for all elevators in the event of an emergency.
• Excellent guest service skills.
• Proven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patrons.
• Working knowledge of Microsoft operating system and applications preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to effectively communicate in small and large group situations, as well as one-on-one.
• Ability to effectively communicate in English and via portable radios.
• Familiarity with all laws and codes of the Uniform Fire Code, as well as the authority having jurisdiction (Las Vegas Fire Department).
• Ability to remain calm during an emergency situation to properly coordinate activities from the Fire Command Center.
• At least 21 years of age.
• High school diploma or equivalent preferred.
• Possession of necessary work cards: Nevada Gaming and Alcohol Awareness.

Responsibilities

• Watches cameras and monitors for surveillance within the scope of Security responsibility.
• Using digital recording equipment, downloads footage as needed and/or requested.
• Works closely with property Surveillance department to track suspicious and/or unusual activity.
• Reports suspicious and/or unusual activity to property Security employee(s) for further investigation.
• Captures and prints photos from the monitoring system.
• Remains up to date and completely familiar with the property layout and locations of various alarm systems.
• Directs responding units immediately to the location of an active alarm(s).
• Maintains working knowledge of the smoke control panels for manual operation if required.
• Works closely with law enforcement and courts in responding to subpoenas.
• Assists with investigations in collaboration with Risk Management and Human Resources departments.
• Maintains Visitors logs & Badges.
• Tracks bio-hazard events.
• Handles hot works permits/red tag procedures.
• Assigns, maintains, and counts equipment for Security and Engineering.
• Distributes checks and W2 Forms.
• Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Assists with Uniform Room when closed.
• Notifies and documents pest control.
• Assists with Casino Security Officer job duties as needed.
• Performs other duties as assigned.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED