SECURITY DIRECTOR

Seminole Gaming•Tampa, FL

About The Position

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore. Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION Responsibilities This position is responsible for providing strategic direction, guidance, support, and oversight to ensure the successful operation and continuous progress of the Security department.

Requirements

Bachelor’s degree in a related field or equivalent combination of education and experience required
Minimum of seven (7) or more years of security management experience within a high-volume casino/hotel environment, with significant experience in a senior leadership role required
Demonstrated success in leading a team of 50 or more security or law enforcement department members is required
Progressive career movement and job stability required
Gaming industry and law enforcement knowledge required
Proficient Microsoft Office skills, including Word, Excel, and Outlook, required
Stellar role model of personal and business ethics; be the gatekeeper of ethical practices and honorable behaviors
Sound judgment
Professional composure no matter what!
Define problems, collect data and establish facts to draw valid conclusions
Outstanding guest service skills; ability to anticipate and de-escalate unpleasant/unsafe situations
Communicate fully and frequently with clarity and purpose
Accurate, mature problem solving
Confidence, credibility, and presence in front of individuals, small and large groups so when you lead, they will follow

Nice To Haves

Experience with scheduling software and Perspective Incident Reporting System is strongly valued

Responsibilities

Ensuring a safe, secure environment for team members, vendors and guests, as well as the security of all property and assets; fiscal responsibility, guest service, employee engagement, and overall compliance
Personally demonstrate and select, train, coach, counsel, appraise, discipline and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida and property policies and procedures
Prepare and administer departmental budgets
Create and perpetuate policies, procedures and standards that maintain compliance, elevate operational efficiencies and perpetuate the Company’s brand
Establish red-tape-free measures/metrics and audit adherence to Federal, National Indian Gaming Commission, Seminole Tribe of Florida and Company policy, procedures, guidelines and standards related to security and transportation
Set measures and standardized feedback reports/systems/tools to track department progress and keep the executive team and others as appropriate apprised of results and initiatives for continuous improvement
Ensure at least one successor is developed for the director’s role
Garner peer involvement for strategies and initiatives
Ensure appropriate staffing and scheduling
Cultivate excellent relationships with regulatory agencies and local law enforcement to ensure the sharing of information as well as their awareness, trust and support
Ensure the purchase, maintenance and retention of tools, equipment, vehicles and systems and all assets required for safe, effective and efficient operations
Safeguard assets transported to and from the casino
Recommend and ensure safety and emergency procedures training as required for non-security/transportation team members
Detain persons due to probable cause for the purpose of notifying law enforcement• Maintain accurate records on incidents and investigations
Oversee alarm and key control systems
Maintain an up-to-date and complete operating manual
Earn the loyalty and respect of peers, direct reports, and department team members
Develop, implement, monitor, and measure proactive measures resulting in a safe, guest-oriented environment
Respond to inquiries or complaints from guests, local, state and federal agencies or members of the business community
Present reports and share timely need-to-know information as appropriate
Ensure prompt and discreet notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations
Demonstrate a resounding commitment to responsible gaming and responsible alcohol service, including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol