Security CxE - Product manager & Community PM

Microsoft Corporation•Redmond, WA

26d

About The Position

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Are you customer-obsessed and passionate about cybersecurity? Join the Microsoft Security Customer Experience Engineering (CxE) team and help shape the future of security. CXE collaborates with customers, partners, and internal scale engines to accelerate product adoption and incubate new feature developments. Microsoft Security is looking for a Senior Product Manager with technical knowledge of the Security advanced workloads, has experience working with channel partners, has experience with developing AI agents and incorporating AI in their work. This role primarily focuses on channel partner engagement to accelerate their business growth, adoption enablement, to accelerate security product usage and deliver actionable insights to engineering. This role demands a passion for enhancing the customer experience, fostering a consistent and efficient collaboration between engineers and customers, and enabling a customer-centric development culture. Our fast-paced environment motivates team members to innovate and be at the forefront of product development, with a customer-first mindset. If you are eager to work directly with our commercial customers, partners, and MVPs, and connect them to our engineering & research product teams to create a better product, then we would love to have you on our team. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. #MSFTSecurity

Requirements

Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check:â¯This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

4+ years of experience supporting deployments of Security Products, preferably in advanced workloads including Defender, Sentinel or similar.
4+ years of experience evaluating and translating partner insights into customer needs, requirements, and difficulties, and communicating solutions (positioning, technology, value, priority) and improvements to technical and non-technical stakeholders and translating customer feedback into product features.
Ability to forge trusted relationships with partners communicating on behalf of Microsoft Security engineering, facilitating understanding of the value proposition of Microsoft product portfolio.
Experience engaging with partners and managing expectations in partner-facing roles.
Highly adaptable to change and comfortable pivoting in response to changing circumstances and ambiguous situations within a dynamic and fast-paced environment, and understand fact-based communications / presentations both verbal and written and adapting style and level of information based on audience (C-Level, business, architect, analysts, admins, developers).
Experience in program or product management driving adoption strategies, resolving blockers, and influencing engineering priorities through actionable insights.
4+ years' experience disrupting a market for a product, feature, or experience (e.g., healthy disruption, taking the place of an established competing product).
4+ years' experience improving product metrics (e.g., growing customer base, expanding customer usage, avoiding customer churn).

Responsibilities

Technology Acumen and Expertise: Serve as a trusted advisor and specialist on Security products and capabilities. Able to integrate AI into real-world applications.
Product Management and Strategic Investment: Lead product management efforts by collaborating across organizations to evaluate trade-offs, prioritize investments, and align with company objectives.
Influence roadmap decisions to meet success criteria and bowlers. Execute campaigns that support feature incubation, usage, and adoption. Lead Top-tier and Strategic partner engagements, unblock adoption obstacles, and maintain prioritized feedback lists to inform engineering and roadmap decisions.
Customer-Centric Insights: Anticipate customer needs and market opportunities through data-driven analysis. Identify patterns across feature areas, assess impact, and prioritize barriers. Deliver actionable insights from partner engagements to influence engineering investments and accelerate adoption of security capabilities
Cross-Functional Collaboration: Partner with internal and external stakeholders, including Engineering, Product Marketing, Business Planning, Small and Medium Enterprises & Channel, and executive leadership, to shape product vision, strategy, and roadmap and deliver AI-driven outcomes. Define release criteria, customer acquisition strategies, and lead creation of deployment tools, collateral, and processes.
Effective Communication: Articulate product strategy to diverse audiences through webinars, documentation, and partner engagements. Build consensus and alignment around deployment goals.
Thought Leadership: Foster a shared vision and address hurdles within the team. Influence and align stakeholders, including group managers and leaders, around a unified product direction.
Partner-led Customer Adoption Enablement: Accelerate partner-led customer success through targeted enablement, training, and support initiatives.
Embody ourâ¯cultureâ¯andâ¯values

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