Security Coordinator

Legends Global•Brooklyn, NY

About The Position

The Security Coordinator supports the Director of Security and Security Managers in achieving the goals and objectives of the Security Department. This position plays a crucial role in providing outstanding service and ensuring effective operational support for all events and daily activities. Key responsibilities encompass assisting with the training, coordination, and oversight of part-time staff; facilitating event operations and security logistics; handling administrative duties; and delivering exceptional customer service to all guests, employees, and partners at Barclays Center.

Requirements

Experience in an employee staffing software such as ABI, ADP, or other relevant time management software.
Ability to be proactive, recognize problems and find solutions.
Excellent interpersonal, verbal and written communication skills.
Ability to work in a fast-paced environment and simultaneously manage a high level of detail across multiple projects.
Ability to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.
Ability to work well within a team environment, assisting and supporting team members whenever needed.
Minimum of 2 years customer/guest service experience, preferably in a sports and/or entertainment facility.
Proficiency in Microsoft Office Programs (Word, Excel, Outlook, PowerPoint) is required.
Must be prepared to work long, irregular hours for extended periods as determined by the event schedule (weekends and holidays included)
Must be able to stand/walk for long periods of time and can lift 40 lbs.
Employee must maintain a neat, well-groomed and professional appearance that always conveys professionalism, whether in the office or out of the office, particularly during events.
Must pass a criminal background check and employment check prior to employment.
Ability to communicate effectively in English both verbal and written.

Nice To Haves

College degree in Business, Communications or related area of study preferred.

Responsibilities

Create Barclays Centers’ positive reputation for excellent customer service by assisting with the hiring, training, and supervising of part-time staff.
Create and manage staff schedules and payroll for both part time and full-time team members.
Ensure staff compliance with policies and procedures, counsel and discipline Security personnel as needed, and manage employee records and notes.
Ensure that staffing levels are appropriate during events and that staffing resources are properly briefed, deployed and redeployed as necessary.
Assist with preparing, planning, operating, and executing events at Barclays Center.
Responsible for maintaining equipment standards, inventory, cleaning, and distribution for Security personnel. This includes creation and distribution of name tags, ID Badges, radios, wands and security uniforms.
Create and distribute event paperwork tailored to event staff.
Respond promptly to comments, questions, suggestions, and complaints received by our Guests via phone, mail, email, fax, and during events.
Manage guest lost and found and promptly respond to guest inquires.
Provide administrative support and complete projects/tasks as assigned for Security Department.
Maintain and update Security forms, Databases, and offices.
Assist in creating and monitoring all department policy and procedural guidelines/ handbooks.
Assist in creating and implementing recognition program, incentives, and initiatives for part-time staff.
Carry out administrative tasks for the entire Security Department team.