Security Coordinator - 4957

BronxWorks•New York, NY

11h•Onsite

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Our family shelters are safe, welcoming spaces where families can stay temporarily while they work toward long-term stability. Program staff provide compassionate support, life-enhancing services, and community-based resources to help empower each family. Together, we guide families on their journey back to independence and into permanent housing. The Security Coordinator supervises Shift Supervisors and Safety Monitors and has overall responsibility for continuous safety and order in the assigned facility and for the training, scheduling, and management of the Safety Monitors and Shift Supervisors. The Security Coordinator ensures the facility has 24 hour security coverage, 365 days a year, and that the Shift Supervisor manages shifts and posts accordingly. S/he oversees all security operations of the facility, including exits, entries and associated tasks such as sign-in books, security screening procedures, and enforcement of relevant policies. The Security Coordinator triages incidents and is responsible for their accurate assessment, response, and documentation, along with timely and comprehensive completion of risk management and prevention activities such as foot patrols, fire drills, and other activities.

Requirements

HS Diploma or equivalent
Experience or training as a security guard or safety monitor
At least 3 years of experience supervising others in a shelter environment
New York State Security Guard Registration Card
FDNY Fire Safety Coordinator certification
CPR/First Aid
Narcan administration
CPI training/certification
DHS Mental Health First Aid
F-02 and F-80
Strong oral and written communication skills
Strong interpersonal skills and ability to build trust and effective professional relationship
Ability to lead and manage others
Ability to ensure and monitor work schedules that span 24-hour periods
Proficiency in Microsoft Office suite and other standard business technology
Understanding of and commitment to organization’s mission, vision, and values
Ability and willingness to perform all duties as workload necessitates
Ability to drag at least 80 pounds
Ability to lift at least 40 pounds
Ability to stand, walk, or sit for long periods of time
Ability to travel throughout New York City via public transportation

Nice To Haves

New York Fire Department Certificate of Fitness as Fire Guard, Shelters
New York State Security Guard Registration Card
16 Hour Security Guard Training Certificate
Bachelor’s degree in a related field of study
More than five (5) years supervisory experience
Experience in law enforcement

Responsibilities

Schedule daily and weekly assignments for Safety Monitors and Shift Supervisors and monitor performance
Effectively communicate shift assignments and work schedules to ensure facility coverage per BronxWorks and regulatory requirements, participate in rotation of task assignments
Provide and/or manage facility crisis intervention
Oversee fire prevention and related safety measures, including monthly fire drills
Report issues, concerns, needs, accomplishments accordingly to the Security Director and Residence Director
Ensure Residence Directors, Social Service Directors, and relevant direct service staff are informed of incidents as appropriate and ensure mandated reports by security personnel are timely, accurate, and complete
Submit accurate, complete and time monthly security reports to the Security Director
Ensure security staff obtain and maintain all required licenses and certifications
Ensure records, reports and logs are kept and maintained in a uniform, consistent manner and appropriately reviewed
Supervise and perform client service tasks, including providing information on meals, distributing passes, supporting enforcement of mealtimes
Enter incident reports into CARES per DHS priority outline within 24 hours; report Priority 1 incidents immediately to supervisor and to DHS within 1 hour
Review Safety Monitor incident reports for accuracy and completeness
Complete Safety Monitor and Shift Supervisor performance evaluations, progress reports, and disciplinary memos
Provide, coordinate and deliver training for security personnel
Oversee continuous quality and process improvement in security policies, procedures, equipment
Responsible for recruiting, screening, hiring adequate staff to ensure continuous coverage
Enforce facility, BronxWorks, DHS, and other regulatory policies and procedures
Act professionally and with empathy towards clients; utilize appropriate de-escalation, crisis intervention, and appropriate incident management skills
Serve as a liaison between the facility and community stakeholders and contacts such as Community Boards, NYPD, and others
Attend local precinct community council meetings
Respond promptly and in compliance with established policies and procedures to onsite observed or suspected physical or verbal altercations
Respond promptly and in compliance with established policies and procedures to onsite medical emergencies
Respond promptly and in compliance with established policies and procedures to observed or suspected child abuse and neglect
Complete all required documentation of activities promptly, completely, and in the appropriate format (ie., written incident report, AWARDS or CARES database, etc.)
Perform additional duties as assigned
On call 24 hours a day, 7 days a week