Security Control Room Operator 1st/2nd Shift- Mesa, AZ

Marksman Security•Mesa, AZ

1d•$23•Onsite

About The Position

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Marksman Security Hiring Now Security Control Room Operator Mesa, AZ $23.48 p/hr. The SOC Operator is responsible for monitoring security systems, coordinating emergencies, compiling daily reports, replying to email and phone inquiries and general workplace duties, as needed. The candidate needs to be comfortable in a fast-paced, growing environment. Superior communication and multi-tasking skills are strongly desired. A professional yet approachable personality, who can make sound decisions through training with limited supervision, will excel in our environment. Due to the nature of this assignment, special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs. Having any, or a combination of the above listed attributes may increase your chances of selection

Requirements

High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position.
Experience in a heavy volume call center and dispatch preferred.
Must be at least 21 years of age.
Valid Security License is required
Must have the ability to read, write, speak, and understand English.
Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).
Ability to pass pre-employment drug screen and criminal background check.
Must maintain a working telephone number though which we can contact you.

Responsibilities

Push/Report all appropriate operational matters in real-time directly to the SOC Manager, Director of Operations and members of senior management.
Provide excellent Customer Service to all parties encountered while on duty.
Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals.
Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations.
Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
Responsible for establishing, maintaining and reviewing schedules.
Assist in the supervision and management of team of security officers, training, coaching, development and support.
Handle all escalated security issues or emergency situations appropriately.
Coordinate emergency incidents with Security Team.
Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
Acknowledge alarms and dispatch personnel as needed
Participate in regular training and scenario based security drills
Understand and execute emergency SOC protocols
Understand and execute general service SOC protocols.
Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations
Compile daily SOC activities into daily shift reports.
Accurately ensure detailed shift pass-downs are issued and followed.
Compile monthly, quarterly and annual SOC statistical data.
Author incident reports as described in SOC protocols
Perform other tasks and duties of a similar nature and scope as assigned