Security Control Room Operator

Allied Universal Security • Grand Rapids, MI

81d • $18

About The Position

Allied Universal is hiring a Security Control Room Operator. The primary function of the Security Control Room Operator is to monitor surveillance of all security and CCTV monitors on the facility and surrounding grounds, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. This position is full-time on-site at the office in Grand Rapids, MI, with a pay rate of $18.00 per hour. The shift available is the 3rd shift (11pm-7am), requiring at least 40 hours per week. Mandatory paid training will occur Monday through Friday from 9:00am-5:00pm for the first two weeks.

Requirements

• High school diploma or equivalent (e.g., GED)
• Must be able to obtain a TOPS Alarm System Monitoring License as part of our paid on-the-job training
• Minimum of one (1) year of experience in dispatching, security, customer service, or call center role
• Must be capable of working in a high-stress environment and effectively communicating, particularly during critical, life-or-death emergency situations
• Able to maintain high alert and use critical thinking to monitor customer sites and respond to any emerging situations
• Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams

Nice To Haves

• Previous experience troubleshooting CCTV security systems or controlling cameras
• Minimum of two years' experience in law enforcement, security, or the military

Responsibilities

• Monitor a variety of live video footage and location dashboards for signs of suspicious or ongoing criminal activity, such as burglary, loitering, trespassing, and high-stress situations; follow client-specific protocols as needed
• Analyze, assess, and respond to system-generated alerts and event notifications promptly
• Initiate outbound calls or emails to notify customers, law enforcement, first responders, and management of critical events requiring their attention or response; prioritize and route emergency calls to appropriate first responders
• Answer inbound calls regarding customer inquiries and respond as necessary
• Prepare comprehensive post-situational reports and logs for customer distribution

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees