The Shift manager is an exempt employee that provides work direction and coordinates the activities of staff involved in operations activities. The manager can perform the most complex assignments and gets involved in solving the most complex problems seeking guidance and advice from the operations manager only in the most complex matters. The shift manager has a large degree of independence in making decisions and is able to conduct duties and responsibilities of the SCC operator position while overseeing daily operations and managing special assignments, such as staffing, knowledge management, training and/or quality assurance.