Security Consumer Support Specialist

Corewell Health • Rockford, MI

83d

About The Position

With a direct focus on offering exceptional hospitality, provides dynamic customer service working in a "dual" security services officer/patient services representative role serving as a facility welcome space ambassador. Supports the organization's modernized patient registration strategy by promoting increased self-serve, patient registration electronic check-in device utilization while providing routine and on-demand security services.

Requirements

• High School Diploma or equivalent experience.
• At least 21 years of age with valid Michigan driver license.
• LIC-Driver's License - STATE_MI State of Michigan Upon Hire.
• CRT-First Aid - AHA American Heart Association 180 Days.

Nice To Haves

• Associate's Degree or equivalent in Public Administration, Business, or Criminal Justice.
• Vocational/Technical One year certificate from college or technical school.
• 2 years of relevant experience in customer service, law enforcement or military, or any other related field.

Responsibilities

• Performs best in class customer service, while maintaining highly visible waiting room coordination to deter violations of hospital policies and criminal acts.
• Acts as agent to support and encourage self-service model of patient registration.
• Documents information on incident reports and other required documents in a thorough, factual and timely manner.
• Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance.
• Provides access control for secured areas.
• Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team.
• Manages verbal / physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal force options.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
• Completes required ongoing training and education, including department specific requirements. Maintains required licensure and certifications.
• Serves as a concierge - greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co-payments.
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees