Security Concierge -16 hr evenings
About The Position
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. 16 hrs a week, evenings Job Summary Responsible for providing personalized assistance and support to patients, families, and visitors by providing a range of services and ensuring that patients' non-medical needs are met.
Requirements
- High School Diploma or Equivalent required
- Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred
- Knowledge of hospital services, departments, and procedures.
- Familiarity with appointment scheduling systems and hospital software.
- Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
- Strong organizational abilities and attention to detail.
- Proficiency in using computer systems, communication tools, and relevant software.
- Ability to handle confidential and sensitive information with integrity.
Responsibilities
- Provide personalized assistance and support to patients, families, and visitors.
- Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures.
- Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
- Serve as a liaison between patients, their families, and hospital staff
- Assist patients in navigating appointment scheduling, rescheduling, or cancellations.
- Greet and assist visitors, providing information about visiting hours, policies, and amenities.
- Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.
- Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
