Security Compliance Manager

Group One, LLC & Affiliated Companies (Omni-Serv)•New York, NY

12m•$80,000 - $90,000•Onsite

About The Position

SECURITY OPERATIONS & COMPLIANCE MANAGER Building Security & Access Control Location: JFK Airport – Terminal 4 Reports To: Director of Operations Pay Range: $80,000 – $90,000 annually Omni-Serv is a trusted leader in airport security solutions, dedicated to protecting people, property, and critical operations. With a strong employee-first culture, we deliver world-class customer service while ensuring safety and compliance in high-security environments. We are seeking Security Operations and Compliance Manager to join our team at JFK Terminal 4, JFKIAT. Position Overview The Operations & Compliance Manager is responsible for overseeing security personnel and ensuring full compliance with Company and Client standards, regulatory requirements, and contractual obligations. This role serves as a key operational leader and liaison among internal leadership, contract partners, regulatory agencies, and airline stakeholders. The Manager ensures service excellence, operational readiness, safety, and continuous improvement within a high-security aviation environment operating 24/7.

Requirements

Minimum of 5 years of leadership experience in aviation security, terminal operations, or regulated contract environments.
Demonstrated experience managing complex, high-volume operations in a compliance-driven setting.
Strong background in crisis management preparedness and emergency response.
Excellent communication, reporting, auditing, presentation, and organizational skills.
Required certifications and licenses, including: (must be willing and able to obtain with the first 45 days of employment)
NYS Security License
First Aid / CPR / AED
Fire Guard Certification
Ability to remain on feet for extended periods, including prolonged standing and constant walking throughout the terminal.
Ability to patrol large operational areas, including indoor and outdoor environments.
Ability to bend, stoop, kneel, crouch, and climb stairs as required during daily operations and emergency situations.
Ability to lift, carry, push, or pull up to 30 pounds unassisted.
Ability to respond quickly and effectively to emergency situations, including rapid movement across the terminal.
Ability to work in a fast-paced, high-security aviation environment with exposure to varying noise levels, weather conditions, and operational demands.
Visual, auditory, and verbal communication abilities sufficient to monitor activities, identify hazards, and communicate clearly in person and via radio or telephone.

Responsibilities

Provide direct guidance, leadership, and operational direction to staff.
Ensure compliance with all contractual requirements, safety protocols, regulatory standards, and performance metrics.
Monitor operational readiness and post integrity across all assigned areas.
Oversee staffing schedules, daily rosters, attendance tracking, and deficiency reporting.
Ensure all posts are fully staffed, accounting for breaks, sick calls, tardiness, training, and approved leave.
Address staffing gaps in real time to maintain uninterrupted operations.
Prepare and submit daily, weekly, and monthly operational briefings and reports to senior leadership.
Track KPIs, audit findings, incident trends, and performance deficiencies.
Develop and implement corrective action plans to address operational or compliance gaps.
Ensure all agents meet required training, licensing, uniform, and contractual compliance standards.
Maintain accurate training records and ensure completion of recurrent and mandatory training.
Respond to operational issues and incidents as they arise.
Lead or coordinate emergency response efforts as required, supporting a 24/7 operation.
Participate in daily security briefings and scheduled contract management meetings.
Serve as the primary liaison with JFKIAT, TSA, PAPD, CBP, airline partners, and other relevant stakeholders.
Foster strong working relationships to support operational efficiency and regulatory compliance.
Prepare and present annual performance review materials to leadership.
Provide recommendations for operational enhancements, efficiencies, and service improvements.
Support audits, inspections, and compliance reviews as needed.
Maintain strict confidentiality and adhere to all information-security and data-protection protocols.