Security - Communications Specialist (GSOC)

GardaWorld-posted about 1 year ago

$47,840 - $47,840/Yr

Full-time

Richmond, VA

Administrative and Support Services

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The Security Communications Specialist at GardaWorld plays a crucial role in managing security communications and operations within the Security Operations Center. This position involves handling emergency and non-emergency calls, coordinating responses to incidents, and ensuring effective communication between various stakeholders. The role requires strong analytical skills, proficiency in computer systems, and the ability to work under pressure in a dynamic environment.

Handle calls for service; intake of media and emergency calls
Complete daily reporting; incident report input and approval
Conduct travel security reviews
Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force
Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity.

Must possess a high school diploma or equivalent
Must pass a skills-based assessment called 'Criticall' after the interview process
Demonstrated analytic and critical thinking skills
Ability to use logic and reasoning to reach conclusions and approaches to problem solving
Demonstrated high level of competency with advanced computer systems
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure
Proficient computer skills including Microsoft Office applications
Ability to prioritize workload based on urgency
Effective oral and written communication skills
Planning and organizing skills
Problem-solving skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to synthesize facts, concepts, and principles
Ability to identify critical issues quickly and accurately
Ability to compile, sort, and interpret data
Ability to research, investigate, and compile information
Ability to mediate conflict with tact and diplomacy
Ability to write informatively, clearly, and accurately
Advanced creativity and multi-tasking skills
Logical/linear thinking and attention to detail.

Associate degree or higher in Criminal Justice, Communications, or related field
Verifiable and successful security experience
Professional training and/or education in customer service, dispatch operations, or security and/or emergency services
Documented experience and competency in security software systems such as Access Control/ID systems, Alarm Receiving Automation software, Incident Management software, CCTV/Video Management systems, and Mass Notification systems
Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation.

Competitive hourly starting rates
DailyPay - access to pay on day 1 of work
Opportunities for advancement
Professional training programs

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Security - Communications Specialist (GSOC)

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