Security Command Officer - FT - 3rd shift

Huntsville Hospital•Huntsville, AL

65d•Onsite

About The Position

Responsible for observing activities in the HH Health System using CCTV and dispatching Security officers appropriately. Accurately answers telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies and accurately connects them with the appropriate hospital personnel. Accurately communicates and dispatches security calls, courier/transport calls and work orders utilizing various communication devices. Promptly and accurately initiates off-line procedures when indicated. Performs secretarial tasks such as typing, filing, etc. Interacts extensively with other departments both in written and telephone correspondence. May be called upon to greet, valet park, transport patients and conduct courier runs. Perform Notary services for patients and patient's families Provides support in planning, scheduling, and organizing routine department activities.

Requirements

HS/GED with typing, computer applications and telephonic communications training
Two years of directly applicable customer service support and dispatch experience
Must be proficient in Microsoft Excel, Word, Access, email and all office equipment
Must have excellent telephone etiquette
Must possess a driver's license and be insurable by HH standards
Must be able to work in a fast paced environment, requiring prioritizing and changing tasks frequently and quickly while maintaining composure under pressure
Excellent customer service and communication skills both written and verbally
Knowledge of reading a map and giving verbal directions and possess excellent decision making skills
Management of Aggressive Behavior (MOAB) certification
IAHSS Basic certification
CPR certification
Notary Public (Must become a notary and have certificate back to Administrative assistant within 5 business days of receiving the check.)
Experience with CCTV matrix systems (Pelco preferred)
Experience with access control systems (CCure preferred)
Experience with dispatcher software (D3 preferred)
Experience with infant protection systems (HUGS preferred)
Experience with fire control systems (Simplex preferred)

Responsibilities

Observing activities in the HH Health System using CCTV
Dispatching Security officers appropriately
Accurately answering telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies and accurately connects them with the appropriate hospital personnel
Accurately communicating and dispatching security calls, courier/transport calls and work orders utilizing various communication devices
Promptly and accurately initiating off-line procedures when indicated
Performing secretarial tasks such as typing, filing, etc
Interacting extensively with other departments both in written and telephone correspondence
Greeting, valet parking, transporting patients and conducting courier runs
Performing Notary services for patients and patient's families
Providing support in planning, scheduling, and organizing routine department activities

Benefits

medical
dental
vision
life insurance
flexible spending
short term and long term disability
several retirement account options with 401K organization match
nurse residency program
tuition assistance
student loan reimbursement
On-site training and education opportunities
Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!