Security Client Manager

Allied Universal • Murrells Inlet, SC

105d • $65,563

About The Position

Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. Salary is $65,563 annually, depending on experience.

Requirements

• Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization.
• Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization.
• High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization.
• Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events).
• Minimum of two (2) years of experience driving operational goals.
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results.
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting.
• Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently.
• Excellent oral and written communication skills.

Nice To Haves

• Law enforcement, military and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio.
• Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability.
• Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction.
• Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements.
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries.
• Infuse core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree