Security Captain

SeaWorld•Orlando, FL

4d•Onsite

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! What you get to do: You will lead the entire Security Team through daily operation of the park from 8:00pm to 6:30am, to ensure a safe atmosphere for our employees and guests. This position will balance Security/Law Enforcement practices with that of Safety including Medical Response procedures, Fire Prevention, and Incident Management. You will: Lead all Security team in daily operations and special events Provide a level of consistent supervisory coverage in rotation with the leadership team. Responsible for development and performance management of Security team and adherence to department safety initiatives. Develop and implement all security training programs. Ensure all uniformed security officers adhere to all park policies and procedures with safe keeping of guests, employees, animal collection and company assets. Review and evaluate daily security activities and ensure proper and timely documentation and retention of all related records and reports Document and disseminate critical information in a timely manner. Develop and maintain partnership and communication with all levels of outside law enforcement to include- local, federal, state law enforcement, judicial system and other security departments within the organization. Promote a safe environment for guests, ambassadors and company property. Respond to significant incidents that occur during the shift and provide guidance and leadership necessary to ensure the needs of guests and employees are met to the high standards of the organization including verbal and physical disputes, disorderly behavior, unauthorized entry, theft, lost children and lost articles. Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations. Consistently demonstrates courteous and professional behavior in all work aspects with all team members and guests. Perform other duties as assigned.

Requirements

College degree or equivalent military, law enforcement or security experience required.
Three (3) years supervisory/management experience in Security, Law Enforcement, Military or related field.
Valid State Driver's License with driving record that meets requirements of the organizations driving policy.
Must have or become CPR/AED and First Aid certified; State license(s) and applicable certification(s) required.
Must complete OC Spray and Handcuff training and obtain a certification through a class provided by the park.
Possess ability to define problems, collect accurate data, establish facts, and draw valid conclusions.
Must have excellent written and verbal communication skills as well as interpersonal skills.
Must have strong organizational skills and the ability to motivate people.
Must have comprehensive knowledge of applicable local, state and federal ordinances as it applies to security and law enforcement.
Must have experience in conducting training on security policies and procedures; general understanding of common safety requirement.
Must have experience in loss prevention and investigative procedures.
Must be ability to work rotating shifts including weekends and holidays.
Must possess basic computer skills
Must not have received discipline during the previous 12 months resulting in suspension or final counseling

Nice To Haves

Experience in Loss Prevention, training, investigative procedures and court system preferred.
Lethal Weapons Training strongly preferred.

Responsibilities

Lead all Security team in daily operations and special events
Provide a level of consistent supervisory coverage in rotation with the leadership team.
Responsible for development and performance management of Security team and adherence to department safety initiatives.
Develop and implement all security training programs.
Ensure all uniformed security officers adhere to all park policies and procedures with safe keeping of guests, employees, animal collection and company assets.
Review and evaluate daily security activities and ensure proper and timely documentation and retention of all related records and reports
Document and disseminate critical information in a timely manner.
Develop and maintain partnership and communication with all levels of outside law enforcement to include- local, federal, state law enforcement, judicial system and other security departments within the organization.
Promote a safe environment for guests, ambassadors and company property.
Respond to significant incidents that occur during the shift and provide guidance and leadership necessary to ensure the needs of guests and employees are met to the high standards of the organization including verbal and physical disputes, disorderly behavior, unauthorized entry, theft, lost children and lost articles.
Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
Consistently demonstrates courteous and professional behavior in all work aspects with all team members and guests.
Perform other duties as assigned.