Security Captain (Experience Required)

Securitas Security Services•Ellabell, GA

93d

About The Position

Security Captain (Experience Required) We are seeking a reliable and experienced Security Captain to lead and supervise a team of security officers in maintaining a safe and secure environment for our organization. The Security Captain will be responsible for overseeing the daily operations of the security team, ensuring compliance with security policies, and responding to emergencies or incidents promptly and effectively. As a leader, the Security Captain will provide guidance, support, and training to security personnel, ensuring high standards of security and safety at all times. The ideal candidate will have exceptional leadership skills, a strong understanding of security operations, and the ability to make quick decisions in high-pressure situations. Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations. Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions. Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates. Assists in the submission of payroll and personnel information to the company as designated. In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions. Prepares, files, and submits various reports as required. Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations. May perform the duties of a Security Officer in accord with post orders and company policy.

Requirements

High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Minimum 2 years of experience in retail preferred.
May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
Knowledge of security operations with an emphasis on patrol, inspection and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post procedures.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Responsibilities

Supervise Security Team: Lead and manage the security team, ensuring all team members are performing their duties in accordance with company policies and procedures. Provide direction, guidance, and support to security officers during their shifts.
Ensure Security Operations: Oversee day-to-day security operations, ensuring proper coverage, and ensuring the security of property, assets, personnel, and visitors. Respond to incidents, disturbances, or security breaches swiftly and efficiently.
Incident Management: Take charge during emergencies or security-related incidents, making critical decisions, coordinating with appropriate emergency services, and ensuring the safety of all personnel.
Training and Development: Train and mentor new security personnel, conducting regular drills, security awareness sessions, and performance evaluations to ensure team readiness and professionalism.
Report and Documentation: Maintain accurate records of incidents, shift logs, and daily activities. Write detailed incident reports and assist with the preparation of reports for management or law enforcement when necessary.
Inspect Security Equipment: Ensure that all security equipment (e.g., surveillance cameras, access control systems, alarms) is functioning properly. Report any issues or needed repairs promptly to the security manager.
Monitor and Evaluate: Conduct periodic security audits and patrols of the premises to identify potential vulnerabilities, ensure compliance with security protocols, and recommend improvements to enhance security measures.
Liaise with Management: Maintain communication with senior management, providing regular updates on security issues, staffing, and operational performance. Assist in the development and implementation of security policies and procedures.
Enforce Security Policies: Ensure that all security policies, procedures, and safety guidelines are adhered to. Enforce company rules and regulations to prevent unauthorized access or activities.
Customer Service: Interact professionally with employees, visitors, and clients, providing assistance and addressing any concerns related to security while maintaining a customer-friendly demeanor.
Schedule Coordination: Assist with scheduling security shifts, ensuring adequate staffing levels for all shifts and addressing any absenteeism or coverage gaps.