Branch Manager

NFM & J LP•Las Vegas, NV

19d

About The Position

We are seeking a seasoned professional with a natural inclination to deliver consistent service and effectively manage a workforce. The Security Branch Manager at United Security Services is responsible for leading branch operations, client relationships, and personnel performance across all assigned security accounts. This role ensures strong client communication and regulatory compliance while supporting company growth and retention goals. This position requires a hands-on leader who understands contract security operations, can manage multiple client sites, and can develop supervisors and officers to perform at a high standard.

Requirements

Leadership experience in contract security, law enforcement, military, or related field
Ability to work flexible hours, including nights, weekends, and on-call rotation
Valid driver’s license and reliable transportation
Ability to travel between multiple client sites
Must be able to stand, walk, and conduct site inspections

Nice To Haves

Prior experience as a Security Branch Manager, Account Manager, or Operations Manager
Proficient with scheduling systems and reporting tools.
Proven experience managing multiple sites, teams, or client accounts
Knowledge of state security licensing and compliance requirements
Bachelor’s degree or equivalent operational leadership experience

Responsibilities

Oversee daily operations for all assigned United Security Services accounts
Ensure all posts are staffed in accordance with post orders, contracts, and client expectations
Conduct routine and unannounced site inspections to verify performance, professionalism, and compliance
Ensure accurate and timely completion of all documentation
Respond to escalated incidents, emergencies, and client concerns
Maintain regular communication with clients through scheduled meetings and site reviews
Proactively address client concerns and service issues
Partner with leadership to support new account transitions and start-ups
Recruit, hire, onboard, and train security officers and supervisors
Ensure all employees meet United Security Services training, licensing, and performance requirements
Coach, mentor, and develop supervisors and field leaders
Conduct performance evaluations and enforce disciplinary standards as necessary
Promote a culture of accountability, professionalism, and customer service
Ensure schedules are created accurately and on time for all accounts
Manage call-offs, vacancies, and emergency coverage
Control overtime through proactive staffing strategies and scheduling discipline
Enforce attendance, punctuality, and uniform standards
Ensure compliance with United Security Services policies, post orders, and client requirements
Ensure training, certifications, and documentation are current and accurate, while maintaining compliance with state/local licensing and regulatory requirements
Enforce safety standards
Manage labor costs, overtime, and branch budget targets
Review payroll for accuracy
Track and report operational KPIs to senior leadership
Maintain accurate personnel files, schedules, and operational records