Security Associate

California Academy of Sciences•San Francisco, CA

20d•$25•Onsite

About The Position

This Security Officer position heavily emphasizes guest interaction and customer service. The Security Officer reports to a Security Shift Supervisor and provides security, safety, and guest services in public and non-public areas of the Academy. The position requires good observation, discretion, professional writing, speaking, and public relations skills. The physical ability to stand at indoor and outdoor posts, operate doors, and climb stairs is required. Ideal candidates must be available to work weekends, evenings, and holidays, the California Academy of Sciences is open to the public 365 days a year.

Requirements

High school diploma or equivalent
Be able to obtain certifications in Basic First Aid, CPR, AED, and Emergency Oxygen
Be able to obtain and maintain a California Guard Card
Be able to obtain CIPS certification issued by the IFCPP
Excellent oral and written communication skills
Ability to interact well with Academy guests, staff, volunteers, and visitors
Ability to work well with a team
Ability to listen to accept feedback gracefully and integrate it
Ability to keenly observe and accurately report irregularities
Ability to take appropriate action in emergency situations
Ability to attend and successfully complete regular training in guest interaction, security officer policies and procedures, first aid, emergency response procedures, and other training as required by Academy policy
Basic computer skills
Communicate via two-way radio
Stand at a post for long periods of time
Patrol the main floor
Conduct building rounds
Sit at a post
Be posted outdoors while exposed to various weather conditions
Reach out with hands and arms
Must be able to lift 50 pounds
Must be able to perform repetitive motions 10% of the time

Nice To Haves

Customer service or guest-facing experience is a plus

Responsibilities

Provide for the safety and security of guests, staff, and visitors of the Academy through keen observation and proper reporting
Provide for the security and protection of Academy property, including animals, exhibits, facilities, and assets, through keen observation and reporting
Deliver the Academy’s Platinum Guest Experience by seeking out guest contact, welcoming guests, proactively asking guests if they need assistance, and providing information and suggestions to guests
Interact with the public about the Academy’s mission, programs, and exhibits
Interact with Academy employees, volunteers, contractors, and other business visitors regarding security and safety procedures
Respond with a first aid kit and perform basic first aid and CPR.
Operate an AED and administer emergency oxygen
Enforce the Academy’s access control policies
Provide building security, door security, the opening and closing of public and non-public areas, and conducting building rounds
Verify and record the identification and clearance of staff and visitors entering the Academy facility
Interview individuals and prepare incident reports using a computerized records system
Assist in the general upkeep and maintenance of the facility
Be willing and able to work shifts at varied times as needed
Be able to communicate clearly via a handheld radio device, including speaking and listening to routine and emergency communications
Respond to emergencies and assist in directing crowds in evacuations
Use a computer for incident reporting, visitor management, correspondence, and training
Knowing and following all Academy safety regulations
Other duties as assigned