Security Assistant Shift Manager

Hollywood Casino Aurora • Aurora, IL

74d • $52,500 - $60,000

About The Position

The Security Assistant Shift Manager is responsible for supervising staff and the overall daily management of a designated shift in the security department. This role involves ensuring guest satisfaction, managing security operations, and maintaining compliance with internal policies and regulations.

Requirements

• Must be at least 21 years of age
• High School Diploma/GED; one year of Casino Security experience or two years of Security, Military, or Law Enforcement experience that demonstrates qualities of sound judgment and dependability; or equivalent combination of education and experience
• Basic computer knowledge; competent in Microsoft Office applications, email use, and incident report data entry preferred
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals
• Must possess a valid driver’s license

Responsibilities

• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager
• Serves as the Security Manager on duty in the absence of the Security Shift Manager
• Enforces internal control policies and procedures including but not limited to underage gambling and drinking laws
• Maintains safety and inspections reports for the property
• Conducts regular Security post inspections
• Prepares Security incident reports and maintains Security logs
• Responds to guest and employee concerns and complaints and solves their problems with professionalism and compassion
• Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company policies
• Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies
• Responsible for staff development and training programs
• Responsible for rewards and recognition program to maximize employee engagement
• Evaluates team members within department and delivers constructive feedback to employees regarding performance
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs
• Manages work procedures and expedites workflow
• Provides recommendation for employee performance (disciplining, coaching, and counseling)
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs designed to support financial, physical, and mental well-being
• Paid time off earned according to local policy and increases with length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees