SECURITY ASSISTANT SHIFT MANAGER

1st Jackpot Casino Tunica • Tunica Resorts, MS

73d • $35,000

About The Position

At PENN Entertainment, you’ll be part of an exciting industry where the days and nights are fast-paced. You will work with a diverse set of coworkers who are enthusiastic about helping people find and have more fun. The company cares about your career growth and provides support to expand your possibilities. The position involves supervising staff and managing the daily operations of the Security department at Hollywood Casino Tunica, ensuring compliance with internal policies and providing superior customer service.

Requirements

• Must be at least 21 years of age.
• High School Diploma or GED required; or three years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Proficient in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups.
• Ability to interact with guests, staff, and colleagues and resolve problems diplomatically.

Nice To Haves

• Experience in a supervisory role.
• First Aid/AED certification.
• C.A.R.E or TIPS training.

Responsibilities

• Supervise staff and manage daily operations of the Security department.
• Coordinate scheduling and address any scheduling concerns with attention to guest satisfaction.
• Assist in the budget process for the department and report budget concerns to management.
• Promote and demonstrate superior customer service in accordance with company standards.
• Serve as the Security Manager on duty in the absence of the Security Shift Manager.
• Enforce internal control policies and procedures.
• Maintain safety and inspections reports for the property.
• Conduct regular security post inspections.
• Prepare security incident reports and maintain security logs.
• Respond to guest and employee concerns and complaints professionally.
• Ensure compliance with regulatory requirements and maintain confidentiality.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED