Security Assistant Shift Manager - Overnight Shift

Hollywood Casino at Charles Town Races

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About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the ongoing training of shift personnel in emergency operating procedures. Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws Maintain safety and inspections reports for the property Conduct regular security post inspections Transfers Table Games fills and credits. Prepare security incident reports and maintain security logs. Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion. Interact and cooperate with regulatory, fire/rescue and law enforcement agencies. Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Ability to work overnight shift from 12:00 am - 8:00 am. including weekends and holidays.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree (B.A/B.S.); or four years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must have comprehensive knowledge of security protocol.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
• Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.
• Must obtain a First Aid/AED certification.
• Possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
• Ability to work overnight shift from 12:00 am - 8:00 am. including weekends and holidays.

Responsibilities

• Supervising staff and the overall daily management of a designated shift in the Security department.
• Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the ongoing training of shift personnel in emergency operating procedures.
• Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
• Maintain safety and inspections reports for the property
• Conduct regular security post inspections
• Transfers Table Games fills and credits.
• Prepare security incident reports and maintain security logs.
• Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees