Security Assistant 2 - DCS

Protection Strategies Inc•Rockville, MD

10d

About The Position

Responsible for processing background check requests for potential sponsors of unaccompanied children. They receive background check requests (both fingerprint and child abuse and neglect), work with respective federal or state agencies to compile existing information. Coordination of the delivery of that information to the Administration for Children and Families (ACF) or ACF designee. They are responsible for timely email request responses and coordination, as well as evaluating various database searches for potential sponsor information. They are expected to serve in an advisory capacity to the SAI's based on their additional experience. There are two primary areas that SAI's will work in: Sponsor Checks Child Abuse and Neglect Checks. Sponsor Checks focus primarily on matching received request paperwork with Special Agency Check (SAC) results received from OPM (Office of Personnel Management), and then open, process, and closing cases in an Office of Security and Strategic Information (OSSI) electronic database. There is considerable follow up with OPM, ACF personnel, and ACF designees. Child Abuse and Neglect Checks (CA/N) focus primarily on receiving requests and coordinating with state child protective services to receive CA/N records for potential sponsors. There is considerable follow up with OPM, ACF personnel, and ACF designees.

Requirements

Education at the Associate level and/or equal work experience
At least 2 years' experience as a SAI or demonstrated work/experience equivalent
Must be a U.S. citizen
Must be willing to travel up to 5%
Proficient knowledge of Microsoft Office (Outlook, Excel, Access, Power Point, Word)

Nice To Haves

Preference for familiarity with Spanish and/or willingness to learn

Responsibilities

Coordinate Sponsor Checks and/or Child Abuse and Neglect Checks on potential sponsors of Unaccompanied Children via already existent OSSI-established procedures
Interface with the respective Federal and State-level Criminal History and/or Child Protective Services agencies throughout the U.S., ACF personnel and designees, and other OSSI staff, as well as OSSI customers
Produce graphical and written reports on findings and statistics.
Present OSSI/DCS procedures in a classroom setting, via conference call or web demonstration to DCS customers, ACF personnel or designers, and other federal partners.
This position will require less than 5% out of state travel a year to provide or participate in care provider site visits and state agency visits to provide training presentations or other assistance as needed.
Overcome obstacles and accomplish the mission of obtaining timely, accurate child abuse and neglect checks on sponsor applicants of Unaccompanied Children.
Serve as mentor/senior advisors to Junior Case Management Specialists
Serve as main points of contact for the government requests for information relating to the processes and procedures in DCS
Customer-friendly service skills - especially in communication to overcoming obstacles
Prepare technical reports summarizing investigative findings
Manage large amounts of information
Conduct necessary research on policies and procedures regarding state Child Protective Services Checks -Child Abuse and Neglect Checks as appropriate
Receive and prepare written responses and/or processes requests for information
Preference for familiarity with Spanish and/or willingness to learn
Must be sensitive to other cultures and ethnic groups
Motivated, self-starter, able to work independently with limited supervision, and overcome obstacles.
Case Load Management: Independently handling and managing your own case load efficiently.
Communication with ORR Facility Team: Maintaining open and effective communication with team members at the ORR facility.
Opening new cases.
Processing cases.
Closing cases.
Conducting weekly follow-ups on existing cases to ensure they are up to date.
Monitoring cases closely to ensure timely and satisfactory results.