Baltimore City-posted 3 days ago
Full-time • Mid Level
City of Syracuse, NY
5,001-10,000 employees

An Information Technology Specialist provides technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; responds to helpdesk requests. Work of this class may involve leading and training less experienced IT Specialists but does not involve full supervisory duties or responsibilities. Alternate market titles: Systems analyst, applications systems analyst/programmer, database specialist, systems programmer, network engineer, GIS analyst, architectural engineer, business analyst, quality improvement specialist, helpdesk analyst, security analyst.

  • Have a Bachelor of Science degree.
  • Have Four years of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing or developing and supporting cloud-based software integration).
  • Excellent verbal and written communication skills.
  • Ability to analyze, apply logic and solve technology problems.
  • Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
  • Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
  • Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
  • Ability to write detailed technical reports and analyses.
  • Ability to develop a working knowledge of computer systems software and operating systems.
  • Ability to develop systems software and systems software testing procedures.
  • Previous IT work lead experience is preferred.
  • Previous IT experience in government is preferred.
  • Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.
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