An Information Technology Specialist provides technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; responds to helpdesk requests. Work of this class may involve leading and training less experienced IT Specialists but does not involve full supervisory duties or responsibilities. Alternate market titles: Systems analyst, applications systems analyst/programmer, database specialist, systems programmer, network engineer, GIS analyst, architectural engineer, business analyst, quality improvement specialist, helpdesk analyst, security analyst.