Security and Experience Ambassador
About The Position
Michigan Central is more than a place, it’s an experience. It is one of Detroit’s most treasured landmarks and is a platform for innovation, community, and opportunity. In this position... The Security and Experience Ambassador plays a vital role in serving as both a steward of our physical assets and a champion of the people who walk through our doors daily, creating a welcoming, trusted, and consistent presence for members, guests, partners, and the surrounding community. This is not a traditional security position. This role blends security, hospitality, and community engagement. What makes this role different: Hospitality-forward, not enforcement-first Relationship-driven, not transactional Community-integrated, not anonymous Experience-focused, not surveillance-focused Your presence will help ensure that everyone who walks through the door at Michigan Central feels welcomed, respected, and inspired. You are a trusted presence - A problem solver - A steward of place.
Requirements
- High School diploma or GED
- Strong interpersonal and communication skills
- Professional, welcoming, and service-oriented demeanor
- Sound judgment and ability to remain calm under pressure
- Reliable, punctual, and accountable
- Ability to walk and stand for extended periods
- Ability to work evenings, weekends, and events as needed
Nice To Haves
- Bachelor’s degree
- Experience in hospitality, customer service, events, or security
- Experience working in public-facing environments
- CPR / First Aid certification (or willingness to obtain)
- Familiarity with Detroit communities and culture
- Hospitality Mindset — makes everyone feel welcome
- Presence and Awareness — attentive and observant
- Professionalism — calm, respectful, and dependable
- Judgment — knows when and how to act
- Pride of Place — cares deeply about Michigan Central and Detroit
- Service Leadership — puts people and experience first
Responsibilities
- Maintain a proactive, visible presence to help ensure the well-being of Michigan Central’s people, spaces, and assets
- Monitor entrances, public areas, and activity to identify and address potential concerns
- Respond to and help de-escalate situations calmly, professionally, and respectfully
- Conduct routine walkthroughs and environmental checks
- Document incidents clearly and communicate with leadership and emergency responders when needed
- Support implementation of facility protocols and procedures
- Serve as a welcoming, approachable first point of contact for members, guests, and the public
- Greet visitors, answer questions, and provide directions and assistance
- Build trusted relationships with tenants, members, and repeat visitors
- Help create a warm, inclusive, and professional environment aligned with Michigan Central’s values
- Act as an ambassador of the Michigan Central brand and Detroit community
- Support public programs, private events, and community activations
- Assist with guest arrival, access management, and orderly event flow
- Help ensure events run smoothly while maintaining a protective and welcoming atmosphere
- Provide exceptional service to partners, speakers, and guests
- Help maintain a clean, hazard free, and professional environment
- Identify and report maintenance, environmental, or operational issues
- Support tours, special activations, and high-profile visits as needed
- Help maintain a clean, hazard free, and professional environment
- Identify and report maintenance, environmental, or operational issues
- Support tours, special activations, and high-profile visits as needed
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
