Security Analyst III

Ntiva•Mclean, VA

27d•$70,000 - $86,000•Remote

About The Position

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As a Security Analyst III, you will be a crucial part of our defense against cyber threats. Your swift response to security escalations-investigating security incidents, securing compromised accounts, and reviewing escalations from Security Analyst 1 and Security Analyst 2 -will directly prevent or minimize the impact of security events. By leading security incident activities appropriately, you'll ensure our defenses remain effective and responsive, safeguarding our client's assets and data.

Requirements

2-3 years of experience in the field of Information Technology
3-4 years of experience in the field of Information Security
Solid understanding of networking concepts and how to apply them to troubleshooting.
Experience with advanced troubleshooting of Windows/Mac/Linux systems.
Understand basic and advanced security concepts, as well as have the ability to explain these concepts to non-technical individuals.
Ability to analyze alerts, identify patterns, and logically troubleshoot potential issues.
Ability to effectively lead security incidents, including communication with all involved stakeholders, locking down involved accounts and endpoints, writing a report of findings and actions taken, and recommending improvements to their security posture.
Ability to liaise with Cyber Insurance and Forensic firms to support working on security incidents.
Leadership skills to assist/coach the Security Analyst 1 and Security Analyst 2 in their job duties.
Strong written and verbal communication skills for documenting findings, escalating issues clearly, and interacting professionally with users, clients, and other teams.
Strong attention to detail.
Ability to work effectively within the security team and liaise with other departments.
Ability to prioritize tasks and manage workload effectively in a fast-paced environment.
Ability to adhere to established processes and protocols for incident handling and tool changes.
Passion for delivering outstanding customer service, with a track record of exceeding client expectations.
Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements.
NOTE: This role is 24/7 shift based. The shift is documented in this posting and the working hours to be agreed upon with your manager prior to accepting the role
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Nice To Haves

Master's degree in Networking, Security or related field.
Industry certifications such as Security+, CCNA Security, CEH, or other security-focused certifications.
Experience with incident response
Experience with Project Management

Responsibilities

Monitor & Investigate: Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats.
Lead Incident Response: Conduct investigations into security incidents, perform rapid response actions like securing user accounts, collect necessary log data for analysis, coordinate with external parties such as insurance companies and forensics firms on behalf of Ntiva clients.
Collaborate with Security Team: Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment.
Working Escalated Tickets: Work tickets that have been escalated to you and potentially coach Security Analyst 1 and Security Analyst 2 on next steps.
Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution.
Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information.
Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise.
Provide Support: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.