Security Analyst I

Ntiva, Inc.

2d•Remote

About The Position

At Ntiva, we are a Managed Services Provider dedicated to fostering growth, innovation, and teamwork, supporting our clients and their businesses. We are seen as an essential part of our clients' teams, providing strategic guidance, rapid solutions, and proactive support against cybersecurity threats and technological changes. As a Security Analyst I, you will serve as the first line of defense against cyber threats, responding to security alerts, investigating malicious activity, securing compromised accounts, and reviewing change activity to prevent or minimize security incidents. Your role involves managing routine security tool adjustments and escalating complex issues to ensure effective and responsive defenses, safeguarding client assets and data.

Requirements

0-2 years of experience in Cybersecurity
2-3 years of experience in the field of Information Technology
Sharp attention to detail with a proactive approach to accuracy and thoroughness
Passion for delivering outstanding customer service, with a track record of exceeding client expectations
Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
This role involves extended periods of sitting or standing and regular use of computers and office equipment
U.S. citizenship due to federal government contract obligations and access to secured information systems

Nice To Haves

Security + Certification

Responsibilities

Monitor & Investigate: Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats.
Incident Triage & Response: Conduct initial investigations into security alerts, perform rapid response actions like securing user accounts, and collect necessary log data for analysis.
Escalate Effectively: Analyze findings to determine the scope and severity of incidents, resolving straightforward issues and escalating complex cases to Level 2 Analysts with clear, concise information.
Security Tool Management: Review and implement authorized, routine changes to security tools, such as processing client exemption requests in the EDR or temporarily adjusting settings for testing.
Collaborate with the Security Team: Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment.
Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, and provide guidance during incident resolution.
Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information.
Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise.
Provide Support: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent