Security Analyst I

Ntiva•Mclean, VA

31d•$49,000 - $63,000•Remote

About The Position

As a Security Analyst 1, you will be a crucial part of our first line of defense against cyber threats. Your swift response to security alerts-investigating potential malicious activity, securing compromised accounts, and reviewing change activity -will directly prevent or minimize the impact of security events. By managing routine security tool adjustments and escalating complex issues appropriately, you'll ensure our defenses remain effective and responsive, safeguarding our client's assets and data.

Requirements

1-2 year of experience in the field of Information Technology
Understand networking concepts and how to apply them to troubleshooting.
Experience with advanced troubleshooting of Windows/Mac/Linux systems.
Understand basic security concepts.
Ability to analyze alerts, identify patterns, and logically troubleshoot potential issues.
Strong written and verbal communication skills for documenting findings, escalating issues clearly, and interacting professionally with users, clients, and other teams.
Strong attention to detail.
Ability to work effectively within the security team and liaise with other departments.
Ability to prioritize tasks and manage workload effectively in a fast-paced environment.
Ability to adhere to established processes and protocols for incident handling and tool changes.
Passion for delivering outstanding customer service, with a track record of exceeding client expectations.
Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements.
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
NOTE: This role is 24/7 shift based.

Nice To Haves

Associate's degree in Networking, Security or related field.
Industry certification such as Security+, CCNA Security, CEH, or other security focused certification.
Experience in a security specific position.

Responsibilities

Monitor & Investigate: Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats.
Incident Triage & Response: Conduct initial investigations into security alerts, perform rapid response actions like securing user accounts, and collect necessary log data for analysis.
Escalate Effectively: Analyze findings to determine the scope and severity of incidents, resolving straightforward issues and escalating complex cases to Level 2 Analysts with clear, concise information.
Security Tool Management: Review and implement authorized, routine changes to security tools, such as processing client exemption requests in the EDR or temporarily adjusting settings for testing.
Collaborate with Security Team: Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment.
Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution.
Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information.
Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise.
Provide Support: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent