Security Ambassador - Part Time Grave Shift - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

3d•$19 - $19•Onsite

About The Position

The Security Ambassador plays a vital role in creating a safe, welcoming, and memorable experience for every guest and team member at Live! Casino & Hotel. As the eyes and ears of our property, you help maintain a secure environment while delivering warm, attentive, and friendly service throughout every corner of the casino. Your presence ensures guests feel comfortable, informed, and supported, whether you’re greeting them with a smile, offering assistance, or responding swiftly to situations as they arise. With constant movement and engagement across the floor, you help uphold the high standards of hospitality and safety that define the Live! brand—while building a strong foundation for your career through ongoing development and advancement opportunities.

Requirements

Ability to read/write memos and reports.
Ability to answer telephones in a professional manner.
Ability to multitask.
De-escalation skills.
Ability to demonstrate empathy to patrons.
Good customer service skills.
Must have a valid driver's license.
Ability to perform duties under frequent time pressure in an interruptive environment
Ability to be alert at all times.
Dexterity will be required to perform day-to-day activities and during an emergency.
High school diploma or GED equivalent is preferred.
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Must initiate the Guard Card process within 60 days of employment
Ability to stand and walk for extended periods of time.
Ability to ascend and descend stairs.
Ability to work in extreme temperatures (both hot and cold).
Ability to lift up to 50 lbs.

Nice To Haves

Zero (0) to two (2) years’ experience in security with a focus on guest service is preferred.

Responsibilities

Greet guests with a smile and a warm welcome
Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
Be able to explain the rules, regulations, and code of conduct for the casino and hotels
Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management
Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes
Respond to medical or fire emergencies, such as sick or injured guests.
Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
Monitor guest and team member passage in and out of restaurants and gaming areas
Control traffic congestion in the valet and parking areas
Write and investigate first reports of injury when applicable
Assist in transporting money, chips, tokens, and markers
Responsible for checking for and reporting safety hazards
Ensure the safety and security of all guests and team members

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts